RB ROYMON BASIL
Mulgrave,VIC
Summary
Skilled Body Shop Manager with experience in overseeing operations of body shops, including staff management, budgeting, and customer service. Demonstrated strength in improving operational efficiency while maintaining high-quality standards. Proven ability to build strong relationships with clients and colleagues alike. Noteworthy for enhancing overall performance through strategic planning and problem-solving capabilities.
Overview
24
24
years of professional experience
Work History
BODY SHOP MANAGER/ESTIMATOR
Melbourne Collision Repair Centre
Mentone, VIC
04.2024 - Current
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Trained team members in successful strategies to meet operational and sales targets
- Maintained safe working environment by enforcing adherence to safety and security protocols.
BODY SHOP PRODUCTION MANAGER
Gino's Panel and Paint Perth
Perth, WA
11.2023 - 04.2024
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions
- Resolved issues quickly to maintain productivity goals
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
BODY SHOP MANAGER/ESTIMATOR
Elder and Paton perth Ltd
Perth, Scotland
06.2023 - 11.2023
- Managed a team of technicians, ensuring proper task delegation and adherence to safety protocols
- Established strong relationships with vendors, negotiating favorable terms for parts supply contracts
- Coordinated closely with other departments to ensure seamless workflow integration between the workshop, sales, and administrative teams
- Maintained high-quality work standards by enforcing strict quality control measures and regular staff training.
BODY SHOP TEAM LEADER/ESTIMATOR
Saud Bahwan Automotive LLc
, Oman
01.2014 - 01.2023
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust
- Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
SERVICE MANAGER
MGF Hyundai
01.2013 - 01.2014
- Resolved customer complaints in professional and timely manner
- Met with customers to discuss service needs and offer available solutions
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage
- Hired, trained and supervised team of service staff members to meet business goals.
SENIOR FOREMAN
Saud Bahwan Automotive LLc
Oman
01.2007 - 01.2013
- Implemented quality control measures to maintain high standards in all construction tasks
- Evaluated employee performance regularly; provided constructive feedback that promoted professional growth while fostering a positive work environment
- Provided technical expertise in resolving complex construction issues, preventing delays in project timelines
- Improved project efficiency by streamlining communication processes within the team.
SERVICE ENGINEER,BODY SHOP
TVS&SONS Ltd
, Kerala
01.2006 - 01.2007
- Boosted service quality by continually updating technical knowledge and staying current with industry trends
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions
- Analyzed and evaluated performance and optimized efficiency.
SERVICE ADVISOR
St.Antony's Motors Pvt Ltd
01.2005 - 01.2006
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty
- Maintained high customer satisfaction standards to meet or exceed targets.
FLOOR SUPERVISOR
Focuz Motors Pvt Ltd
01.2001 - 01.2005
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
Education
High School Diploma -
ADVANCED DIPLOMA IN COMPUTER APPLICATIONS
KERALA,INDIA09-2001
Automobile Engineering -
State Board of Technical Education, Government Of Kerala
IndiaSkills
- Managing safety gear
- To drive business growth
- Capitalize on new revenue potential
- Manage all aspects of daily business operations
- Time management
- Problem resolution
- Positive learning process
- Coordinate training
- Relationship development
- Workflow Coordination
- Safety Management
Career Overview
Automobile engineer with 23 years' experience. Experienced in vehicle service maintenance and body repair after sales. Communicating effectively with all sorts of people.
Personal Information
- Date of Birth: 03/27/1981
- Nationality: INDIA
- Driving License: INDIAN, OMAN-INTERNATIONAL
- Marital Status: MARRIED
Languages
- ENGLISH
- HINDI
- ARABIC
- MALAYALAM
Hobbies and Interests
- Painting
- Listening music
- Playing cricket & football
Disclaimer
I hereby declare that the above statements are true and correct to the best of my knowledge.
Timeline
BODY SHOP MANAGER/ESTIMATOR
Melbourne Collision Repair Centre
04.2024 - Current
BODY SHOP PRODUCTION MANAGER
Gino's Panel and Paint Perth
11.2023 - 04.2024
BODY SHOP MANAGER/ESTIMATOR
Elder and Paton perth Ltd
06.2023 - 11.2023
BODY SHOP TEAM LEADER/ESTIMATOR
Saud Bahwan Automotive LLc
01.2014 - 01.2023
SERVICE MANAGER
MGF Hyundai
01.2013 - 01.2014
SENIOR FOREMAN
Saud Bahwan Automotive LLc
01.2007 - 01.2013
SERVICE ENGINEER,BODY SHOP
TVS&SONS Ltd
01.2006 - 01.2007
SERVICE ADVISOR
St.Antony's Motors Pvt Ltd
01.2005 - 01.2006
FLOOR SUPERVISOR
Focuz Motors Pvt Ltd
01.2001 - 01.2005
High School Diploma -
ADVANCED DIPLOMA IN COMPUTER APPLICATIONS
Automobile Engineering -
State Board of Technical Education, Government Of Kerala
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