ROYMON BASIL
Mulgrave,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Panel Shop Manager
Melbourne Collision Repair Centre
2024.04 - Current
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
BODY SHOP PRODUCTION MANAGER
Gino’s Panel and Paint Perth
2023.11 - 2024.04
- It is a multi brand vehicle’s authorized bodyshop repair center.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Resolved issues quickly to maintain productivity goals.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Workshop Controller cum Quality Controller
Elder and Paton perth Ltd
2023.06 - 2023.11
- It is a multi brand vehicle’s authorized bodyshop repair center.
- Managed a team of technicians, ensuring proper task delegation and adherence to safety protocols.
- Established strong relationships with vendors, negotiating favorable terms for parts supply contracts.
- Coordinated closely with other departments to ensure seamless workflow integration between the workshop, sales, and administrative teams.
- Maintained high-quality work standards by enforcing strict quality control measures and regular staff training.
Body shop estimator
Saud Bahwan Automotive LLc
2014.01 - 2023.01
- It is an Authorised dealer of Toyota,Lexus,Ford,Kia and GAC in Oman with diversified business interest touches lives in Oman.The dealership business focuses on sales,service,distribution and exports of passenger,commercial and heavy vehicles.
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
- Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
Service Manager
MGF Hyundai
2013.01 - 2014.01
- It is an authorized dealer of Hyundai vehicles.The dealership business focuses on sales,service&distribution of passenger car vehicles.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Senior Foreman
Saud Bahwan Automotive LLc
2007.01 - 2013.01
- Implemented quality control measures to maintain high standards in all construction tasks.
- Evaluated employee performance regularly; provided constructive feedback that promoted professional growth while fostering a positive work environment.
- Provided technical expertise in resolving complex construction issues, preventing delays in project timelines.
- Improved project efficiency by streamlining communication processes within the team.
Service Engineer,Body shop
TVS&SONS Ltd
2006.01 - 2007.01
- It is an authorized dealer of Mahindra&Mahindra in Kerala.The dealership business focuses on sales,service&distribution of Commercial vehicles.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Analyzed and evaluated performance and optimized efficiency.
Service Advisor
St.Antony’s Motors Pvt Ltd
2005.01 - 2006.01
- It is an authorized dealer of Tata passenger car vehicles.The dealership business focuses on sales,service&distribution of passenger car vehicles.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Floor Supervisor
Focuz Motors Pvt Ltd
2001.01 - 2005.01
- It is an authorized service center of passenger car and Commercial vehciles of TATA.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
Education
Automobile Engineering - Automobile Engineering
State Board of Technical Education
Government Of Kerala11.2000
Skills
- Managing safety gear
- To drive business growth
- Capitalize on new revenue potential
- Manage all aspects of daily business operations
- Time management
- Problem resolution
- Positive learning process
- Coordinate training
- Relationship development
Languages
ENGLISH
HINDI
ARABIC
MALAYALAM
Career Overview
Automobile engineer with 23 years’ experience. Experienced in vehicle service maintenance and body repair after sales. Communicating effectively with all sorts of people.
Personal Information
- Date of Birth: 03/27/1981
- Nationality: INDIA
- Driving License: INDIAN, OMAN-INTERNATIONAL
- Marital Status: MARRIED
Hobbies and Interests
- Painting
- Listening music
- Playing cricket & football
Disclaimer
I hereby declare that the above statements are true and correct to the best of my knowledge.
Timeline
Panel Shop Manager
Melbourne Collision Repair Centre
2024.04 - Current
BODY SHOP PRODUCTION MANAGER
Gino’s Panel and Paint Perth
2023.11 - 2024.04
Workshop Controller cum Quality Controller
Elder and Paton perth Ltd
2023.06 - 2023.11
Body shop estimator
Saud Bahwan Automotive LLc
2014.01 - 2023.01
Service Manager
MGF Hyundai
2013.01 - 2014.01
Senior Foreman
Saud Bahwan Automotive LLc
2007.01 - 2013.01
Service Engineer,Body shop
TVS&SONS Ltd
2006.01 - 2007.01
Service Advisor
St.Antony’s Motors Pvt Ltd
2005.01 - 2006.01
Floor Supervisor
Focuz Motors Pvt Ltd
2001.01 - 2005.01
Automobile Engineering - Automobile Engineering
State Board of Technical Education
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