Hi, I’m
S M Ashiqur RAHMAN
Wentworthville,NSW
Summary
Dedicated Project Officer successful at cultivating strong relationships and building quality-minded teams. Consistent record of completing projects according to schedule and earning high client satisfaction.
Overview
6
years of professional experience
Work History
Eurofins
Project Officer
10.2021 - 05.2023
Job overview
- Handling incoming calls and emails from customers as well as making outbound calls to customers
- Interacting with customers in online chat portals
- Responding to questions about the company, its products or services
- Resolving customer complaints and escalating them when necessary
- Processing orders, invoices, payments, claims, credits and returns
- Updating and maintaining records of customer interactions
- Achieving key performance indicator targets, such as average handling time and time in queue
- Developed and deepened relationships with key stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Kept senior management well-informed by preparing and presenting project status reports.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
University Of Newcastle, NSW
Research Assistant
01.2017 - 09.2021
Job overview
- Performed statistical, qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
Education
University of NewcastleNewcastle, NSW
Ph.D. from Chemical Engineering
06.2022
University of MalayaKuala Lumpur Malaysia
Master of Science from Chemical Engineering
12.2015
Islamic University BangladeshKushtia Bangladesh
Master of Science from Applied Chemistry & Chemical Engineering
07.2014
Islamic University BangladeshKushtia Bangladesh
Bachelor of Science from Applied Chemistry And Chemical Engineering
02.2012
Skills
- Excellent communication skills
- Outstanding customer service skills
- Strong interpersonal skills and an ability to maintain relationships with customers
- Ability to remain calm when interacting with customers who are stressed or upset
- Strong problem-solving skills
- Good computer literacy and data entry skills
- Thorough knowledge of the company and its products or services
- Quality Control
- Project Management
- Workflow Coordination
- Document Management
Timeline
Project Officer
Eurofins
10.2021 - 05.2023
Research Assistant
University Of Newcastle, NSW
01.2017 - 09.2021
University of Newcastle
Ph.D. from Chemical Engineering
University of Malaya
Master of Science from Chemical Engineering
Islamic University Bangladesh
Master of Science from Applied Chemistry & Chemical Engineering
Islamic University Bangladesh
Bachelor of Science from Applied Chemistry And Chemical Engineering
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