Reanna Usman
Jordan Springs,NSW
Summary
My name is Reanna Tue Marie Usman, I’m 21 years of age. I’m extremely driven, hard working and determined. I have many years of experience in customer service that has helped me adapt to situations quickly, be open to constructive criticism and feedback, solve problems with given resources, study customers based on their body language to determine the best way of approach, learning things quickly and being able to be flexible in different areas of work when needed. I’ve taken a 2 year hiatus from the work force due to travelling abroad along with other personal reasons. In my free time I love shopping, doing self care, listening to music, being outdoors, travelling with my friends, socialising and maintaining a healthy positive lifestyle.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Wizard Pharmacy
05.2021 - 07.2022
- Assisted customers with product inquiries and recommendations, enhancing overall shopping experience.
- Processed transactions efficiently using point of sale systems, ensuring accuracy in cash handling.
- Maintained inventory levels by performing regular stock checks and organising merchandise displays.
- Addressed customer concerns promptly, contributing to positive feedback and repeat business.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Barista
Zarraffa's Coffee
08.2022 - 07.2024
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Trained new team members on brewing techniques and customer service protocols.
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Collaborated with team members to create a positive work environment focused on teamwork and support.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Eastern Goldfields College
Kalgoorlie, WA10.2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Positive and professional
- Speedy and efficient
- Solid problem solver
- Ability to multi-task
- Working in a harmonious collaboration among teams
- Communication skills
Additional Information
References -
Dayshah Mcdonald
dmangelmei05@gmail.com
0422 513 451
Te Amo Brown-Rapana
teamobrownrapana@gmail.com
0435751155
Timeline
Barista
Zarraffa's Coffee
08.2022 - 07.2024
Sales Assistant
Wizard Pharmacy
05.2021 - 07.2022
High School Diploma -
Eastern Goldfields College