Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebeca Galan Carrizales

Melbourne,VIC

Summary

Friendly experienced waitress and receptionist with strong understanding of hospitality and customer service. Enthusiastic and bubbly personality, possessing strong work ethic and outstanding teamwork abilities. Determined to pursue a career in hospitality.

Overview

4
4
years of professional experience

Work History

Receptionist

Sant Francesc Hotel 5*
06.2022 - 10.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Bartender

Loyaplan
03.2022 - 06.2022
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Section Waitress

Oblix
01.2021 - 02.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Lead Waitress

Bar Cafeteria Sebastian
06.2019 - 11.2021
  • Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
  • Streamlined table management, resulting in shorter wait times for guests and improved table turnover rate.
  • Trained new team members on restaurant protocol, contributing to a more efficient and cohesive staff.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.

Education

RSA -

Short Course Australia
Melbourne
01.2024

Certificate in Make-up - Make-Up

Chic Studios NY
New York
02.2020

High School Diploma -

IES Gomez Moreno
Madrid, Spain
09.2014

Skills

  • File Management
  • Bookkeeping
  • Office Management
  • Data Entry
  • Menu Recommendations
  • Customer Service
  • Time Management
  • Positive Attitude
  • Multitasking Abilities
  • Attention to Detail
  • Fast Decision Making
  • Social Media Savvy

Languages

Spanish
Native or Bilingual
French
Elementary
German
Elementary

Timeline

Receptionist

Sant Francesc Hotel 5*
06.2022 - 10.2023

Bartender

Loyaplan
03.2022 - 06.2022

Section Waitress

Oblix
01.2021 - 02.2022

Lead Waitress

Bar Cafeteria Sebastian
06.2019 - 11.2021

RSA -

Short Course Australia

Certificate in Make-up - Make-Up

Chic Studios NY

High School Diploma -

IES Gomez Moreno

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Rebeca Galan Carrizales