Summary
Overview
Work History
Skills
References
Timeline
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Rebecca Agate

Thornlands,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Personal Assistant to Group CEO

XANADU GROUP
08.2022 - 04.2024
  • Booking and preparing conference rooms
  • Organise and maintain files and records, both electronic and paper-based
  • Making appointments, managing calendars and arranging meetings on behalf of the CEO
  • Assisting the CEO as required
  • Aiding the reception team if required and other general administration, ensuring tasks are all completed to a high standard
  • Maintaining all hard copy and digital records for ongoing executive projects
  • Delivering and picking up business related correspondence
  • Screening and directing phone calls and distribute correspondence
  • Handling requests and queries appropriately
  • Sourcing and ordering stationary and manage office inventory
  • Working with the executive administrative team to create spreadsheets
  • Following up and processing quotations
  • Answer and direct phone calls
  • Managing the office inbox and actioning email requests
  • Manage incoming and outgoing mail and deliveries
  • Organise and manage personal files and records, such as medical records and tax documents
  • Arrange personal transportation, such as hiring a driver or booking a car rental
  • Make travel arrangements for family members, such as booking flights and hotels for vacations
  • Coordinate household maintenance and repairs, such as cleaning services and landscaping
  • Handle personal banking and financial transactions, such as paying bills and managing accounts
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Displayed absolute discretion at handling confidential information.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Handle confidential information with discretion and maintain strict confidentiality
  • Conduct research and gather data for various projects
  • Coordinate office events and meetings, such as team building activities and staff birthdays
  • Assist with basic bookkeeping tasks, such as tracking expenses and processing invoices
  • Perform data entry and managing databases
  • Prepare and distribute internal memos and correspondence
  • Schedule appointments and arranging meetings
  • Programs: Google suite, Salesforce.

Medical Receptionist

PERTH RADIOLOGICAL CLINIC
03.2022 - 08.2022
  • Informing staff of patient arrival & providing instruction, assistance & information as to completion & waiting times
  • Greet patients and visitors, and provide them with information about the clinics services
  • Answer and direct phone calls to the appropriate staff member or department
  • Schedule patient appointments, both over the phone and in person using the clinics scheduling software and informing them of required preparation according to clinic protocol
  • Maintaining solid customer relationships, handling questions, concerns & complaints with compassion and professionalism
  • Collect and process patient co-pays and balances, and assist with financial inquiries, related to insurance coverage and billing and balancing end of day cash up
  • Verify and update patient information, including demographics, insurance, Medicare details and medical history
  • Coordinate the distribution of radiology reports and images to referring physicians and other healthcare providers
  • Maintain strict patient confidentiality and adhere to regulations
  • Perform other administrative tasks as assigned by the clinic manager or medical director
  • Order and maintain supplies for the reception area and exam rooms
  • Programs: Comrad, Cicso, Microsoft Office.

National customer service consultant

LITE N' EASY
01.2020 - 03.2022
  • Responding to customer inquiries, answering incoming calls and mails to address customer questions, complaints and concerns about their meal plans and deliveries
  • Providing information about products and services, answering questions about meal plans, prices, delivery schedules, and menu options
  • Troubleshooting technical issues, helping customers navigate the website, mobile app, or payment processing system
  • Assisting customers with login issues, payment problems, and cancellations
  • Managing customer accounts, updating customer information, billing details, and delivery preferences
  • Upselling and cross-selling, offering customers additional products or services that complement their meal plan
  • Providing product recommendations and making sales pitches to customers
  • Converted interested callers from QLD, NSW, VIC, SA & TAS into new customers with a 95% success rate
  • Performed outbound customer service to resolve queries received via email and social media and effectively resolved complex complaints demonstrating product knowledge and empathy in calm and professional manner
  • Training new staff members & assisting with introducing new practices to current staff members
  • Programs: Microsoft Office programs, Telstra Genesys, Sales Support, Cydesk.

Duty manager

COFFEE CLUB
07.2017 - 11.2019
  • Coordinated with vendors & stock ordering
  • Barista- made all drinks with speed & quality
  • Exceeded customers' expectations with above & beyond customer service
  • Resolved all customer complaints with empathy.

Assistant manager

HAPPY CLOUD CAFÉ
01.2017 - 07.2017
  • Senior barista
  • Assisted with rostering
  • Coordinated with vendors & ordering all store supplies
  • Performed daily & weekly banking duties
  • Cook.

Skills

  • Correspondence drafting
  • Discretion and Confidentiality
  • Sales Promotions
  • Dedicated Team Player
  • Calendar Management

References

References available upon request

Timeline

Personal Assistant to Group CEO

XANADU GROUP
08.2022 - 04.2024

Medical Receptionist

PERTH RADIOLOGICAL CLINIC
03.2022 - 08.2022

National customer service consultant

LITE N' EASY
01.2020 - 03.2022

Duty manager

COFFEE CLUB
07.2017 - 11.2019

Assistant manager

HAPPY CLOUD CAFÉ
01.2017 - 07.2017

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Rebecca Agate