Rebecca Cluney

Autonomous Remote Operations:

• Collaborated with over 1,287 Job Service providers across NSW & ACT, ensuring clients' successful enrollment in course offerings and monitoring their progress.
• Ensured the timely and accurate issuance of documents for providers, enabling them to claim government funding punctually.
• Managed the creation of new accounts for staff at various sites and provided comprehensive training on the Alffie Learning Management System (LMS) through face-to-face sessions and Teams presentations.

Training and Support

• Conducted extensive travel throughout NSW & ACT to deliver marketing material, staff training, and Job Seeker Information sessions, including in rural and remote regions.
• Delivered strategic planning and relationship building to manage key accounts, resulting in increased customer loyalty and repeat business.
• Addressed objections from potential clients by effectively resolving concerns and offering tailored solutions to meet their unique needs.
• Product Knowledge and Sales Strategy
• Developed in-depth product knowledge to provide customized solutions for clients' specific requirements.
• Evaluated competitor offerings to adapt sales strategies and maintain a competitive edge.
• Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth

Client Management:

• Assessing individual needs of job seekers with disabilities, developing personalised job plans, and monitoring their progress throughout the employment process.

Employer Engagement:

• Building relationships with employers, promoting the benefits of hiring people with disabilities, and advocating for workplace accommodations when needed.

Team Leadership:

• Managing a team of 5 DES consultants across 3 sites assigning case load, providing coaching and support, and ensuring quality service delivery.

Compliance:

• Ensuring adherence to DES program guidelines, reporting requirements, and maintaining accurate documentation for each participant.

Performance Monitoring:

• Tracking key performance indicators (KPIs) like placement rates, job retention, and client satisfaction to evaluate program effectiveness.

Training and Development:

• Providing ongoing training to DES consultants on best practices, disability awareness, and new program updates.

• The TAFE Academy was set up to train different cohorts of TAFE staff, some of these included people who were leading a team of teams, people who were team leaders, and people who were head teachers, the purpose of which was to build strong leadership in the staff who look after other staff
• The program consisted of a 3-day introduction workshop and a 9-month individual learning plan after that
• I actively participated in team discussions to design implement and disseminate staff survey’s using Qualtrics to support new programs implemented by the TAFE Academy I also coordinated and manage attendance, hotel bookings and catering for qualifying participants
• While maintaining a data base of 200 participants journey during the programs ensuring accuracy and integrity of data at all times
• Coordinated marketing material for staff to attend programs throughout NSW
• Created high-quality reporting documentation
• Communicated team plans and accomplishments to verify alignment with corporate objectives
• Coordinated schedules and timelines for events
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement
• Managed event logistics and operations, including support staff, vendor services and volunteers
• Payment to vendors

Achievements

Situation: The TAFE Academy program was also open to all staff in tafe NSW, in the form of short courses, master classes and tailor made8-week courses As part of their expression of interest to attend courses participants required endorsement from their line managers to attend

Action: Designed, implemented and maintained a Qualtrics survey that once filled in by a participant automatically sent a trigger email to their line manager informing them of participant expression of interest and a link to endorse or decline

Result: The new streamlined process allowed all parties to receive clear information in a timely fashion, it also created an instant database saving unnecessary emails and wasted time in tracking relevant managing staff

Responsible for the coordination of attendance and marketing material for 144 schools with events throughout the Hunter, Upper Hunter and Central Coast regions. This involves working with years 10,11 and 12 students, to promote & engage students in TAFE delivered programs encompassing students from government, non-government and Australian Independent schools as part of their Higher School Certificate

Highlights

• Implemented marketing strategies, which resulted in 42% growth of customer-based interaction
• Coordinate marketing material and staff from15 TAFE campuses to attend all events both in local and rural areas
• Liaised with and scheduled TAFE course information officers to attend events across our footprint
• Contribute to the creative design & accuracy for prominent schools’ engagement collateral
• Attended Information evenings at schools and communicated with the wider community at subject selection events held for high school students choosing HSC subjects, regarding TAFE options and pathways
• Developed an internal communications strategy using SharePoint to inform all staff involved in the organisation of all events and attendances
• Coordinated over 66 events in 2016 and 95 events in 2017 reaching over 18,000 potential students
• Coordinated schedules and timelines for events
• Managed event logistics and operations, including support staff, vendor services and volunteers
• Conducted campus tours for school students across15 TAFE campuses, which included defining and planning itinerary’s based on client needs, timing and scheduling of relevant staff through-out all faculties at 15 different locations

Achievements

Situation: Often clients found booking a representative to attend events frustrating and too hard due to staff movement within TAFE

Action: Designed, implemented and maintained a central online booking form accessed via our website

Result: the new streamlined process allowed all parties involved to track and distribute bookings to relevant staff within the organisation, since the implementation, bookings have increased by42%

Worked directly with Program Managers to ensure that contract obligations were filled and all milestones reported in line with the contract obligations This involved interpreting clauses in the contracts and ensuring that all staff were aware of them and completed necessary steps to complete all obligations

Highlights

• Developed and distributed tracking systems for each file
• Maintained files for over1,000 students ensuring that each document received was correctly completed in accordance with contract requirements
• Produced milestone reporting to ensure eligibility to claim maximum funding on each contract
• Created detailed expense reports and requests for capital expenditures
• Planned and coordinated logistics and materials including schedules and information preparation and distribution for board meetings, and staff events
• Managed office supplies, vendors, organisation and upkeep
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events

Highlights

• Liaised with vendors to order and maintained inventory of office supplies
• Managed hundreds of accounts receivable accounts working directly with the Financial Management office
• Performed accounts receivable duties including invoicing, researching chargebacks discrepancies and reconciliations