Rebecca Callaghan

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Reduced risks by maintaining clean and organised work environment.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Delivered excellent customer service to support company reputation and patron satisfaction.

Barista

Restaurant Functions

Bar

Meeting and Greeting Patrons

Preparing Coffee Orders

Cleaning Duties

• Performed deep cleaning duties as needed to maintain hotel appearance and sanitation standards.
• Conducted regular cleaning duties, ensuring a sanitary and inviting store environment for customers.

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Restocked room supplies such as facial tissues for personal touch with every job.

• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Preparing Drink Orders
• Customer Service
• Waiting on tables