Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rob Nguyen

Noble Park,VIC

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Duty Manager Supervisor

Budget Car Rental
05.2018 - 02.2024
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
  • Developed staff training programs, resulting in a more knowledgeable and skilled workforce.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Salesperson

Harvey Norman
02.2015 - 04.2018
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Expanded brand and marketing strategies by planning strategic events.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Informed customers of promotions to increase sales productivity and volume.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Logged reports, expenses, receipts, and sales in company database.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Stayed current on company offerings and industry trends.
  • Presented professional image consistent with company's brand values.

Retail Worker

Coles Supermarket
12.2009 - 04.2016
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

Retail Worker

Hungry Jack's
04.2007 - 12.2009
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
  • Kept accurate records of inventory levels, enabling timely reordering of supplies to prevent shortages during busy periods.

Education

Bachelor of Arts - Graphic Design

Swinburne University of Tech
Melbourne, VIC
02.2013

Skills

  • Employee Relations
  • Decision-Making
  • Teamwork and Collaboration
  • Team Leadership
  • Scheduling
  • Operational Efficiency
  • Inventory Control
  • Effective leader
  • Staff Management
  • Employee Motivation

Certification

  • Full car licence MEDIUM RIGID
  • Construction Induction (white card)

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Duty Manager Supervisor

Budget Car Rental
05.2018 - 02.2024

Salesperson

Harvey Norman
02.2015 - 04.2018

Retail Worker

Coles Supermarket
12.2009 - 04.2016

Retail Worker

Hungry Jack's
04.2007 - 12.2009

Bachelor of Arts - Graphic Design

Swinburne University of Tech

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Rob Nguyen