Rebecca Clarke
Melbourne,VIC
Summary
Events professional specializing in event planning, contract negotiation, and budget management. Proven track record of delivering exceptional guest experiences and executing seamless events. Strong attention to detail and commitment to excellence in all aspects of event coordination.
Overview
4
4
years of professional experience
2003
2003
years of post-secondary education
Work History
Wedding Coordinator
The Trawool Estate
Trawool, Vic
10.2025 - 02.2026
- Coordinated wedding logistics, including venue setup and vendor management.
- Developed and maintained strong relationships with clients to ensure seamless planning.
- Managed timelines and schedules for multiple wedding events simultaneously.
- Attended meetings with couples to discuss their vision for the special day and provide advice
- Provided detailed instructions regarding timeline management on the day of the wedding so that everything ran smoothly.
- Served as primary contact person responsible for responding to inquiries about events.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Created detailed timelines for the execution of each event.
- Met with potential clients to perform site inspections and give tours of facility, ceremony and reception spaces
Events Team Member
The Robertson Hotel
Robertson, NSW
01.2025 - 09.2025
- Arranged event spaces according to client specifications for optimal functionality.
- Coordinated with vendors to ensure timely delivery of all event materials.
- Monitored event progress, adjusting logistics as needed for seamless execution.
- Supervised logistics team to maintain high standards throughout events.
- Delivered exceptional customer service to guests during all events.
- Communicated effectively with service providers and internal departments for collaboration.
- Assisted in drafting vendor contracts and developing comprehensive event budgets.
- Organized invoices and utilized software programs, including Aisle Planner and Google Calendar, for efficient planning.
Concierge
The Robertson Hotel
Robertson, NSW
04.2022 - 01.2025
- Welcomed guests and provided information about hotel services and amenities.
- Managed guest inquiries and resolved issues promptly to ensure satisfaction.
- Maintained up-to-date knowledge of hotel policies and procedures for effective service.
- Collaborated with other departments to fulfill guest requests efficiently.
- Handled check-in and check-out processes while ensuring a smooth experience for guests.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Arranged reservations for dining and in house entertainment.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Ensured compliance with all hotel safety and security policies.
- Facilitated communication between guests and hotel services, such as housekeeping and dining.
- Prepared daily reports on guest requests and concierge activities.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
High School Diploma -
Dorrigo High School
Dorrigo, NSWSkills
- Event planning and coordination
- Contract negotiation and management
- Budget oversight
- Logistics supervision
- Customer relationship management
Education and Training
other
Timeline
Wedding Coordinator
The Trawool Estate
10.2025 - 02.2026
Events Team Member
The Robertson Hotel
01.2025 - 09.2025
Concierge
The Robertson Hotel
04.2022 - 01.2025
High School Diploma -
Dorrigo High School