Rebecca Farrell
Deloraine
Summary
My name is Rebecca, I am thirty years of age and have a great passion for providing excellent customer service, as you can see, I have been working within the customer service industry on and off throughout my working career, I find this type of work incredibly rewarding as I am a very empathetic and compassionate person with a drive for customer experience and care.
I possess the ability to work both self reliantly and as part of a team and am a firm believer in helping each other to achieve the best result. I have excellent communication skills both verbal and written. I am well presented and come to work every day enthusiastic and eager to learn.
Overview
18
18
years of professional experience
Work History
Traffic Controller and Team Leader
Australian Traffic Control
08.2022 - Current
- Perform all tasks associated with traffic management for works and events
- Load and unload vehicles with signage and equipment
- Report on site hazards and near misses
- Control traffic, pedestrians and cyclists to protect maintenance workers, crews and members of the public
- Time management to pick up vehicles and employees to arrive at the job site on time
- Correct and clear radio protocol
- Signing onto JSEA’s prior to work commencing
- Liaising with contractors and clients
bar attendant
Queenscliff Golf Club
08.2015 - Current
- Administration, and pro, Preparing and serving alcoholic and non-alcoholic beverages
- Cash handling
- Stock-take
- Administration
- Organizing golf events
- Ordering of stock
- General cleaning of clubhouse
- Answering of the phone and taking golf bookings
- Assisting with making salad rolls and hot food for the members
Front of House Waitress
Mad Apple Cafe
05.2022 - 08.2022
- Table service, greeting and seating customers
- Taking and remember orders for food and beverages
- Running meals from the pass
- Communicating with chefs and team members to ensure smooth service
- Pouring high standard coffees and serving and assembling cakes
- POS system and cash handing
- Working in a fast and efficient environment in a team and independently
- Pouring and serving cocktails and local wine and beers
- Product knowledge
- Dealing with and diffusing customer complaints
- Opening and closing the café
Skin Consultant and Laser Therapist and trainer
Laser Clinics Australia
01.2022 - 05.2022
- Advanced Laser treatments including hair removal, vascular, pigment, skin tightening and flushing
- Skin treatments including microdermabrasion’s, cosmetic grade peels, LED light therapy, Kleresca and skin needling
- Product knowledge in Skinstitut
- Training staff members in skin and laser
- Cash Handling
- Skin care recommendations
- Working with KPIs and Targets
- Responsible for opening and closing of the Clinic
- Greeting and meeting clients
- Banking
- Dealing with complaints and conflict resolution
Paradiso Skin and beauty Studio
01.2021 - 01.2022
- Waxing using both strip and hard wax
- Spray tanning, setting up and cleaning spray gun
- Deluxe facials using the la Clinica range
- Product knowledge and in clinic training with Dermalogica
- Body Massaging (remedial, lymphatic, relaxation, and deep tissue)
- Electrolysis
- Lash lifting
- Eyebrow tidying, tinting, shaping, and waxing
- Painting and removing gel and SNS nails
- Manicure and deluxe pedicure
- Sterilizing tools
- Giving skin care recommendation
- Cleaning the salon
- Booking appointments
- Working efficiently within a time frame
- Cash handling
- Opening and locking up the salon
Skin Consultant and Laser Therapist and trainer
Laser Clinics Australia
09.2019 - 01.2020
- Advanced Laser treatments including hair removal, vascular, pigment, skin tightening and flushing
- Skin treatments including microdermabrasion’s, cosmetic grade peels, LED light therapy, Kleresca and skin needling
- Product knowledge in Skinstitut
- Training staff members in skin and laser
- Cash Handling
- Skin care recommendations
- Working with KPIs and Targets
- Responsible for opening and closing of the Clinic
- Greeting and meeting clients
- Banking
supervisor
Launceston Golf Club
01.2018 - 09.2019
- Serving alcoholic and non-alcoholic beverages
- Barista duties
- Cash handling and balancing the till
- Opening and closing the club house
- Staff rostering
- Interviewing and hiring and training staff
- Function coordinating
- Set up and pack down of function area for weddings, birthdays, wakes etc
- Stock control, ordering products and stock taking
- Following RSA standards
- Restock and replenish bar inventory and supplies
- Assess customers needs and preferences
- Knowing regular customer drinks and preferences
- Cleaning the bar to a high standard
Paradiso Skin and beauty Studio
10.2017 - 01.2018
- Waxing using both strip and hard wax
- Spray tanning, setting up and cleaning spray gun
- Deluxe facials using the la Clinica range
- Body Massaging (remedial, lymphatic, relaxation, and deep tissue)
- Lash extensions
- Eyebrow tidying, tinting, shaping and waxing
- Painting and removing gel nails
- Manicure and deluxe pedicure
- Sterilizing tools
- Giving skin care recommendation
- Cleaning the salon
- Booking appointments
- Working efficiently within a time frame
- Cash handling
- Opening and locking up the salon
Slipway Hotel
02.2017 - 01.2018
- Serving alcoholic and non-alcoholic beverages
- TAB
- Keno
- Gaming machine payouts, cleaning, counting and refills
- Cleaning the bar to a high standard
- Cash handling via a POS system
- Preparing food ready for service
- Dishwashing and polishing of cutlery
Lonsdale Golf Club
07.2015 - 02.2017
- Serving coffees to a high standard
- Serving alcoholic and non-alcoholic beverages
- Clearing and wiping tables
- Cash handling via POS system
- General cleaning
- Locking up the premises
- End of day till report
Barwon Club
09.2015 - 12.2015
- Preparing and serving alcoholic and non- alcoholic beverages
- Experimenting with cocktails, shots etc
- Cash handling via POS system
- Cleaning of the bar and restaurant
- Practicing RSA
- Bartending loud events and gigs
Fulltime Bar Manager
Launceston Golf Club
05.2014 - 07.2015
- Preparing and serving alcoholic and non-alcoholic beverages
- Creating and experimenting with cocktails
- Cashing handling via POS
- Creating and editing products via POS
- Cleaning and maintenance duties
- Customer service
- Ordering and maintenance of stock levels including stocktake
- Management, employment and training of staff
- Organization of events such as functions, weddings birthdays etc
- Experience and knowledge of various white and red wines
- Practicing of RSA
Front of House and Gaming Attendant
Cock n’ Bull Bar and Restaurant
02.2013 - 05.2014
- Preparing and serving hot drinks, alcoholic and non-alcoholic beverages
- Food handing
- Cash handling
- Manual calculation of bills and change
- Cleaning and maintenance duties
- Customer Service
- Maintenance of gaming machines
- Table Service
Exeter Café In The City
12.2013 - 02.2014
- Barista and front of house, :
- Making and delivering hot drinks, alcoholic and non-alcoholic beverages
- Use of coffee machine
- Service of high standard coffee
- Food handling and preparation
- Cash handling via POS system
- Cleaning and maintenance duties
- Customer service
- Opening and closing of business
Waitress Front of House Supervisor
Deloraine Hotel
04.2013 - 12.2013
- Maître D'
- Work Based Traineeship - Certificate II in Hospitality
- Work Based Traineeship - Certificate III in Hospitality
RSG (Seniors Writer)
RSG
01.2008 - 01.2009
- Preparing and serving alcoholic and non-alcoholic beverages
- Wine and Food Knowledge
- Table Service
- Service of high standard coffee
- Cash handling, POS system
- Cleaning duties
- Organizing functions
- Ordering stock
- Training staff
- Employees rosters
- Bar duties
- Customer service
- Gaming
- Opening and closing procedures
Waitress and Kitchen hand
Empire Hotel
01.2006 - 01.2009
- Customer service
- Food preparation
- Cash handling
- Operating kitchen equipment in accordance with OH&S standards
- General cleaning
Education
Diploma of Beauty Therapy -
Wollongbar Tafe
Traineeship for a Certificate II & III in Hospitality Completed Class IV Laser Safety and Intense Pulse Light Safety Course Completed RIIWHS205E Control traffic with Stop - undefined
Deloraine High School
2007
Currently undertaking certificate 3 in Health Assistance Services - undefined
Deloraine Primary School
2003
Skills
- Cash Register Operations
- Training Employees
- Hospitality Management
- Cash Drawer Reconciliation
- Check in and Checkout Procedures
- Food and Beverage Service
- Time Management
- Barista knowledge
- Food and beverage
- Exceptional customer service
Timeline
Traffic Controller and Team Leader
Australian Traffic Control
08.2022 - Current
Front of House Waitress
Mad Apple Cafe
05.2022 - 08.2022
Skin Consultant and Laser Therapist and trainer
Laser Clinics Australia
01.2022 - 05.2022
Paradiso Skin and beauty Studio
01.2021 - 01.2022
Skin Consultant and Laser Therapist and trainer
Laser Clinics Australia
09.2019 - 01.2020
supervisor
Launceston Golf Club
01.2018 - 09.2019
Paradiso Skin and beauty Studio
10.2017 - 01.2018
Slipway Hotel
02.2017 - 01.2018
Barwon Club
09.2015 - 12.2015
bar attendant
Queenscliff Golf Club
08.2015 - Current
Lonsdale Golf Club
07.2015 - 02.2017
Fulltime Bar Manager
Launceston Golf Club
05.2014 - 07.2015
Exeter Café In The City
12.2013 - 02.2014
Waitress Front of House Supervisor
Deloraine Hotel
04.2013 - 12.2013
Front of House and Gaming Attendant
Cock n’ Bull Bar and Restaurant
02.2013 - 05.2014
RSG (Seniors Writer)
RSG
01.2008 - 01.2009
Waitress and Kitchen hand
Empire Hotel
01.2006 - 01.2009
Diploma of Beauty Therapy -
Wollongbar Tafe
Traineeship for a Certificate II & III in Hospitality Completed Class IV Laser Safety and Intense Pulse Light Safety Course Completed RIIWHS205E Control traffic with Stop - undefined
Deloraine High School
Currently undertaking certificate 3 in Health Assistance Services - undefined
Deloraine Primary School
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