Everything outdoors, walking my dog, taking camping trips and I love to watch my boys surf
Rebecca Fowler
Pelican Waters
Summary
With many years of experience in an office environment, I have a strong understanding of the relevant procedures to maintain efficiency and organisation. I possess excellent interpersonal skills, delivering outstanding customer service through clear communication, active listening, and a friendly, professional attitude enabling me to succeed in any situation.
Overview
32
32
years of professional experience
Work History
Office Administrator
Eclipse Patios & Extensions
11.2023 - Current
- Scheduling appointments for the Manager and Director.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Communicating with customers, co-workers and suppliers via phone and email.
- Creating & distributing invoices.
- Maintaining customer data base & data entry
- Preparing quotes and contracts
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- General reception duties
Senior Hairdresser
Hair Works
09.2021 - 10.2023
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
Senior Hair Stylist
Hairnow
09.2014 - 10.2020
- Reception Duties taking bookings
- Customer Service & social media marketing
- Maintained a client base providing an individual service for each client
- Maintained professional relationships with co-workers and clients.
Legal Secretary
Welsh & Welsh Solicitors
10.2005 - 12.2007
- Personal Assistance to to Director of the company
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and Solicitors, ensuring prompt responses to inquiries.
- Tracking progress on each case to ensure efficiency in meeting deadlines
- Maintaining a high level of accuracy
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Prepared legal correspondence and professional letters
- Screened telephone calls and forwarded to appropriate departments.
Legal Secretary
Rickerby Solicitors
06.1995 - 07.2005
- Personal assistant to Residential Solicitor
- Filing, creating letters and emails
- Audio/dictaphone and copy typing documents
- Completing legal forms
- Dealing with incoming calls and emails
- Meeting and dealing with client enquiries
- Arranging appointments
Legal Secretary
Robert Hitchins
01.1993 - 03.1995
- Personal Assistant to three Solicitors
- Secretarial duties
Education
Certificate III - Hairdressing
Sunshine Coast Academy of Hairdressing
01.2014
Certificate II - Beauty
Demi International Beauty College
01.2012
RSA Certificate - Typing I, II & III
Gloscat College Cheltenham UK
Gloucestershire UK01.1993
A-Levels - Communication and Art Design
Cleeve Sixth Form College UK
01.1993
Skills
- Highly organised
- Excellent interpersonal skills
- Ability to learn new skill and adapt quickly
- Proficient in Microsoft programs
- MYOB Invoicing
- Problem solving
- Attention to detail
- Understanding of confidentiality & privacy
Interests
Timeline
Office Administrator
Eclipse Patios & Extensions
11.2023 - Current
Senior Hairdresser
Hair Works
09.2021 - 10.2023
Senior Hair Stylist
Hairnow
09.2014 - 10.2020
Legal Secretary
Welsh & Welsh Solicitors
10.2005 - 12.2007
Legal Secretary
Rickerby Solicitors
06.1995 - 07.2005
Legal Secretary
Robert Hitchins
01.1993 - 03.1995
Certificate III - Hairdressing
Sunshine Coast Academy of Hairdressing
Certificate II - Beauty
Demi International Beauty College
RSA Certificate - Typing I, II & III
Gloscat College Cheltenham UK
A-Levels - Communication and Art Design
Cleeve Sixth Form College UK
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