Rebecca Ireland
Melbourne,Australia
Summary
Highly motivated, responsible, and loyal to my team and the brand. I possess a warm and sunny disposition, impassioned by exceptional service and guest experiences.
My leadership style is inclusive and thoughtful, fueled by a formidable work ethic, clear communication, and respect. It is my nature to collaborate and respond; therefore, I welcome direction, feedback, and accountability. I'm creative, engaged, and ready to join a company that will see me as an asset and help grow my potential.
Overview
14
14
years of professional experience
Work History
Front Of House Manager & Team Leader
Rock & Roll Coffee Company
Mullumbimby, NSW
09.2023 - 02.2025
- Rosters, recruit, train, and team culture.
- Redesign the service style and training.
- Create and implement procedures manual & checklists for open, close, cash-up and cleaning
- Deepen branding with new website, menus, signage and merchandise.
- Community liaison and host for local festivals, events, and functions.
- Bar development, source products, and specials.
- Stock management and ordering.
Bistro & Functions Manager
Brunswick Heads Hotel (Redcape)
Brunswick Heads
01.2022 - 09.2023
- Manage large services with a young team of 7 to 8.
- Develop functions, booking procedures, and update website copy.
- Responsible for taking large bookings and functions, including deposits, catering, and pop-up bars. Provide run sheets for rosters, entertainment, bar, and kitchen managers, and follow through to payment and guest satisfaction feedback.
- Create service run sheets and operations checklists (open/close, cleaning, food safety, restock, and prep).
- Design barista training and implement.
- Attend management meetings, and report as required.
Assistant Manager (Lotus Café), Duty Manager (Castle)
Crystal Castle
Mullumbimby
07.2020 - 11.2021
- Head Barista.
- Team Leader & Trainer.
- Open, close, and cash up.
- Support leadership initiatives, and assist in systems development.
- Ensured compliance with safety regulations and company policies.
- First aid officer
- Negotiated contracts with vendors to secure favorable terms and pricing.
- COVID caused intermittent closures.
Supervisor
Fishheads Group
Byron Bay & Ballina
01.2018 - 07.2020
- Head Barista & Service Manager
- Open public pool, takeaway & restaurant/bar, cash up
- Book live music Ballina venue
Head Barista & Service Manager
Town
Bangalow, NSW
01.2016 - 01.2018
- Head Barista & Service Manager
- Create drinks specials
Head Barista & Server
Rock & Roll Coffee Company
Mullumbimby
01.2011 - 01.2016
- Rock & Roll has always been like a family and actually is family!
Skills
- Eye for detail within the big picture
- Adaptive and responsive
- Communicating and building rapport
- Fast and efficient
- Effective leader
- Self-management
- Enthusiastic, positive mindset
- Reliable and if I'm not early, I'm late
Training
- Cert 3 Small Business Management
- Food Safety Supervisor
- First Aid (NSW)
- RSA
- Recent Police Check
References
- Jai Alexander, Lotus Café, Manager, 0401734803
- Tim Parsonage, Ex-manager Rock & Roll, 0419485814
- Daniel Johnson, Owner - Rock & Roll, 02 66 84224
- Ralf Mamone, Owner - Fishheads, 02 66 807632
- Andrew McWiirther, Manager - Brunswick Hotel
Personal Information
Date of Birth: 09/22/75
Place of Birth: Sydney, Australia
I have 3 grown children
Affiliations
I enjoy songwriting and playing acoustic guitar, family and good times & food with friends.
Timeline
Front Of House Manager & Team Leader
Rock & Roll Coffee Company
09.2023 - 02.2025
Bistro & Functions Manager
Brunswick Heads Hotel (Redcape)
01.2022 - 09.2023
Assistant Manager (Lotus Café), Duty Manager (Castle)
Crystal Castle
07.2020 - 11.2021
Supervisor
Fishheads Group
01.2018 - 07.2020
Head Barista & Service Manager
Town
01.2016 - 01.2018
Head Barista & Server
Rock & Roll Coffee Company
01.2011 - 01.2016
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