Rebecca Malcolm
Gold Coast,QLD
Summary
Dynamic leader with proven expertise in customer experience management and staff management. Excelled in enhancing customer satisfaction and streamlining operations, with a flair for barista skills and fostering engaging customer interactions. Achieved significant improvements in service delivery by empowering teams to exceed customer expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
2IC Manager
Inghams Enterprises
Lytton, QLD
07.2018 - Current
- Supervised workforce consisting of70 members
- Conducted staff training sessions
- Implemented effective control measures for optimized inventory management
- Managed and optimized production line for increased efficiency
- Skilled in operating pallet jacks
- Operated RF scanner
- Data Entry
Food and Beverage Attendant
Couran Cove Island Resort
Gold Coast
01.2018 - 08.2018
- Provided excellent customer service in a fast-paced environment
- Ensured accurate food orders and timely delivery to customers
- Handled transactions efficiently while ensuring accurate cash management
- Enhanced team performance through effective leadership
- Barista
Cafe Manager
Shellys Cafe
Central Coast, NSW
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas
- Delivered excellent customer service experiences by addressing concerns promptly and professionally
- Trained cafe employees to consistently exceed customers' expectations and provide superior service
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe
- Tained barista
Catering Attendant
Mooney Mooney Workers Club
Mooney Mooney, NSW
- Ensured high-quality food presentation and service
- Ensured workplace cleanliness
- Enhanced customer satisfaction
- Provided exceptional customer service ensuring repeat business
- Facilitated smooth operations during peak hours, enhancing dining experience
Receptionist
The Willows Motor Inn
Gosford, NSW
- Handled customer reservations efficiently
- Handled both online and face-to-face reservation queries
- Managed front desk responsibilities on a daily basis
- Cash & Eftpos handling
Receptionist
Apollo Resort
Wamberal, NSW
- Maintained organized front desk operations
- Facilitated efficient booking processes
- Performed thorough cleaning and maintenance of guest rooms and public areas
- Ensured high standards of service for guests
Education
High School -
Terrigal High School
Skills
- Barista skills
- Customer engagement
- Customer experience management
- Staff management
- Front Of House
- Computer skilled
Certification
- First Aid
- Advanced CPR
Timeline
2IC Manager
Inghams Enterprises
07.2018 - Current
Food and Beverage Attendant
Couran Cove Island Resort
01.2018 - 08.2018
Cafe Manager
Shellys Cafe
Catering Attendant
Mooney Mooney Workers Club
Receptionist
The Willows Motor Inn
Receptionist
Apollo Resort
High School -
Terrigal High School