Rebecca Owen
StrataCare
Gold Coast,Australia
1
Certification
15
years of professional experience
Compassionate industry professional with over 14 years of experience in office administration and customer service. Currently pursuing a Diploma of Nursing, and recently completed a 3 week placement at TriCare Cypress Gardens that now allows me to work as an Assistant in Nursing (AIN). Committed to enhancing patient health and wellbeing while developing clinical skills. Proven ability to collaborate within multidisciplinary teams and build positive relationships with patients and colleagues.
Work History
Body Corporate Manager
6 Years 8 Months- Promoted from Portfolio Assistant to Body Corporate Manager, managing a portfolio of more than 40 body corporate schemes while coordinating meetings, documentation and stakeholder relationships.
- Managed a large and diverse client portfolio while consistently meeting legislative deadlines.
- Built trusted relationships with owners, committees, contractors and service providers.
- Cultivated trusted relationships with owners, committees, contractors, and service providers to enhance collaboration and communication.
- Successfully resolved complex enquiries and conflict using professional communication.
- Resolved complex inquiries and conflicts through effective professional communication, ensuring stakeholder satisfaction.
- Coordinated competing priorities within demanding timeframes, delivering timely results and maintaining service quality.
- Key achievements
Portfolio Assistant
1 Year 3 Months- Supported two Body Corporate Managers by streamlining administrative processes in a busy office environment.
- Scheduled and organized meetings for multiple teams.
- Managed incoming enquiries and client communication.
- Managed incoming enquiries and client communication, ensuring timely responses and client satisfaction.
- Prepared professional correspondence and meeting documentation.
- Provided outstanding support to customers in a fast-paced environment.
- Properly processed deposits, withdrawals and payments for average of customers daily.
Personal Assistant
1 Year 4 Months- Assisted Director with business administration and coordinated team activities to streamline operations.
- Managed confidential client information.
- Managed staff schedules and assignments.
- Developed office procedures.
- Prepared documentation and invoices.
- Facilitated professional communication with clients to enhance relationships and resolve inquiries.
Legal Administration Assistant
8 Months- Assisted solicitors with documentation and client communication, ensuring confidentiality and accuracy in all administrative support.
- Coordinated scheduling and logistics for client meetings and court appearances.
- Managed document preparation, ensuring compliance with legal standards and firm protocols.
- Streamlined office procedures, enhancing operational efficiency and reducing turnaround times.
Administration Officer
4 Months- Administered accounts, provided customer service, and supported office operations in a busy business environment.
- Streamlined office procedures to enhance operational efficiency and reduce processing times.
- Managed scheduling and coordination of meetings, ensuring optimal resource allocation and engagement.
- Developed and maintained filing systems for improved document retrieval and compliance adherence.
Housekeeper
2 Months- Ensured cleanliness and presentation standards met expectations while collaborating with team in fast-paced hospitality environment.
- Maintained high standards of cleanliness in guest rooms and common areas, ensuring guest satisfaction.
- Utilized commercial cleaning equipment to enhance efficiency and effectiveness of cleaning processes.
- Collaborated with team members to streamline housekeeping workflows and improve operational efficiency.
Administration Officer
1 Year 3 Months- Coordinated accounts receivable, addressed customer enquiries, managed banking transactions, and handled general office administration.
- Streamlined administrative processes to enhance operational efficiency across departments.
- Coordinated scheduling and logistics for executive meetings and company events.
- Managed procurement and inventory of office supplies, ensuring cost-effectiveness.
Receptionist
3 Years 2 Months- Provided front-of-house reception and administration services for more than 100 businesses across legal, medical and financial industries.
- Provided personalized assistance to customers, enhancing their experience and satisfaction.
- Oversaw daily reception activities in a high-volume environment, ensuring smooth operations.
- Delivered exceptional customer service.
- Coordinated meeting rooms and client services to support seamless client interactions and effective scheduling.
- Built strong relationships with clients from diverse industries.
Customer Service Officer
5 Months- Provided high-quality customer service while processing financial transactions, passport applications, and mail services to ensure customer satisfaction.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Trained and mentored new staff on policies, procedures, and customer engagement techniques.
- Enhanced operational workflows through process improvements, increasing service efficiency.
Education
Diploma - Nursing
- Successfully completed Stage 1
- Eligible to work as an Assistant in Nursing (AIN)
Skills
Property Management
Client Relations
Risk Management
Financial Reporting
Meeting coordination
Stakeholder Communication
Data entry
Safety Protocols
Negotiation Strategies
Xero
Office administration
DocMax
Healthcare
Patient care
Infection control
Client Support
Observation and reporting
Privacy and confidentiality
Manual handling awareness
Conflict resolution
Customer service
Emotional intelligence
Certification
- Eligible to work as an Assistant in Nursing (AIN)
- Diploma of Nursing – Stage 1 Completed
- Current First Aid (HLTAID011)
- Current CPR (HLTAID009)
- Current Blue Card
- Current Yellow Card (NDIS Worker Screening)
- Current National Police Check
- Current Queensland Driver Licence
Timeline
Body Corporate Manager
StrataCare
09.2019 - 05.2026Read More
Portfolio Assistant
Strata-Jem Body Corporate
06.2018 - 09.2019Read More
Personal Assistant
AdviceWrite
02.2017 - 06.2018Read More
Legal Administration Assistant
Brooke Winter Solicitors & Advisors
06.2016 - 02.2017Read More
Administration Officer
Xtreme IT
03.2016 - 07.2016Read More
Housekeeper
Panorama Ski Resort
12.2015 - 02.2016Read More
Administration Officer
Wizard Automotive Systems
08.2014 - 11.2015Read More
Receptionist
Intellispace Serviced Offices
06.2011 - 08.2014Read More
Customer Service Officer
Australia Post
01.2011 - 06.2011Read More
TAFE Queensland
Diploma from Nursing
Read More