- Music
- All things beauty
- I have a passion for photography and editing photos
- Gym Workouts
- Youth mentor, providing guidance and support to empower the next generation of leaders
Rebecca Pau
Summary
Dynamic professional with a proven track record at JB Hi-Fi, enhancing customer experience and boosting sales through effective merchandise management and team leadership. Skilled in outstanding communication and stockroom organization, I excel in high-pressure environments, fostering team unity, and driving significant performance improvements.
Overview
7
7
years of professional experience
Work History
Merchandise Coordinator
JB Hi-Fi
09.2018 - Current
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
- Collaborated with store managers to optimize product placement and enhance customer experience.
Merchandise Manager
JB Hi-Fi
09.2024 - 11.2024
- Secondment
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
Customer Service Representative
Oxfam Shop
09.2017 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate IV - Screen And Media
Chisholm Institute
Melbourne, VIC09-2018
Certificate II - Retail Services
ARA Retail Institute
Dandenong, VIC09-2016
Skills
- Excellent customer service
- Outstanding verbal and written communication
- Relationship- building (teamwork)
- Methodical thinking
- Fluent bilingualism
- Complaint resolution
- Stockroom organization
- POS systems
- Attention to detail
- Multitasking Abilities
- Bridal hair and makeup
- Special effects makeup
- Sanitation practices
- Makeup application
Interests
Timeline
Merchandise Manager
JB Hi-Fi
09.2024 - 11.2024
Merchandise Coordinator
JB Hi-Fi
09.2018 - Current
Customer Service Representative
Oxfam Shop
09.2017 - 08.2018
Certificate IV - Screen And Media
Chisholm Institute
Certificate II - Retail Services
ARA Retail Institute
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