Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Rebecca Sarfaty

Rebecca Sarfaty

Proof reader, Content Editor, Content Creator.
Kingaroy,Australia

Summary

Applies different style and content guidelines based on individual document uses and requirements. Experienced in checking a wide variety of documents for grammatical, spelling and content issues. Well-organized and disciplined with a systematic approach and in-depth understanding of ideal structure, format and style. Good communication and multitasking abilities. High level of vocabulary understanding, grammar and writing techniques.

Overview

5
5
years of professional experience

Work History

Cook

Little Italy
Kingaroy, QLD
03.2021 - 12.2021
  • Checked and corrected grammatical and spelling errors in menu and other promotional documents.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Communicated closely with servers to fully understand special orders for customers.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.


Senior Waitress

Carrollee Hotel
Kingaroy, QLD
06.2019 - 04.2021
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Revised menu and specials board to identify missed mistakes before they were submitted for print and widespread distribution, both hard copy and online.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Managed food resources, memorized orders and coordinated customer service.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.


Customer Service Representative

Commonwealth Bank Of Australia, CBA
Kingaroy, QLD
09.2016 - 05.2019
  • Assisted with account reviews and preparation for account reviews.
  • Verified statistics and facts against internal and external sources.
  • Produced clear, concise and accurate content to reflect tone and level of authority appropriate to situation.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
  • Collaborated with compliance department to eliminate procedural errors and margin breaks.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.


Education

Bachelor of Arts - Fine Arts

SUNY Purchase
New York
05.2013

Skills

  • Recipes and menu planning
  • Menu Recommendations
  • Verbal and Written Communication
  • Special Requests and Substitutions
  • Publication Content Planning
  • Spelling abilities
  • Content editing knowledge
  • Grammar understanding
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Attention to Detail

Timeline

Cook

Little Italy
03.2021 - 12.2021

Senior Waitress

Carrollee Hotel
06.2019 - 04.2021

Customer Service Representative

Commonwealth Bank Of Australia, CBA
09.2016 - 05.2019

Bachelor of Arts - Fine Arts

SUNY Purchase

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Rebecca SarfatyProof reader, Content Editor, Content Creator.