Rebecca Thornhill
Newcastle,NSW
Summary
Energetic Sales Support Coordinator focused on enabling strong sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports via Unibis and SalesForce software. Trained as a Salesforce Superuser. Always demonstrating personal commitment to safety and well-being of others.
Understands customers needs (internal and external) and contributes to solving their problems. Supporting improvement to change to better service and supply to customers.
Overview
9
9
years of professional experience
Work History
Sales Support Coordinator
Bradken
Newcastle, NSW
10.2021 - Current
- Responsible for ensuring that all quotations & other customer related matters & communication are processed & responded to in a timely & effective manner so as to satisfy customer requirements for the Rail, Industrial and Power Generations Divisions on the east of of Australia.
- Developed working knowledge of Salesforce to effectively track sales leads & activities.
- Helped cultivate & maintain business relationships by professionally handling internal & external customer needs such as inventory & shipping issues.
- Completed monthly sales reports to submit to Sales Reps.
- Monthly one on one catch ups with Account & Regional Sales Managers to prioritise workload & continue communication.
- Collaborated with vendor & support staff to resolve various issues impacting sales activities.
- Assist with support documentation & preparation of pricelists & contracts.
- Liaise with internal manufacturing facilities & external suppliers in sourcing quotations for, & placing orders for, products for re-supply into the market ensuring sales targets are met.
Customer Service Coordinator
Bradken
Newcastle, NSW
07.2018 - 10.2021
- Responsible for ensuring that all orders, quotations & other customer related matters & communication are processed & responded to on a timely & effective manner so as to satisfy customer requirements for the Rail, Industrial, Power Generation Divisions in NSW, Victoria, Tasmania & Asia.
- Liaise with internal manufacturing facilities & external suppliers in sourcing quotations for, & placing orders for, products for re-supply into the market.
- To provide support & assistance to the Regional Sales Manager by preparing data to enable compilation of monthly reports & forecasts.
- To monitor deliveries from manufacturing plants & other third party suppliers, expediting improved deliveries where required, to ensure customer requirements are satisfied.
- Review of tender & contract documents, providing feedback to management, to ensure the best possible commercial outcome.
Human Resources & Payroll Officer
Electrodry
Newcastle, NSW
01.2017 - 08.2017
- Calculations & processing of payroll for 150 employees weekly. This includes checking every employee's daily works schedule & correlating it with GPS of the vehicle.
- Organising individuals banking profiles then collating it all to calculate the commissions that the employee is entitled to.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Liaising with State managers in relation to new employees, breaches of conduct, disciplinary meetings as well as the termination of contracts.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations including conducting Federal Police checks.
- Dealing with all worker’s compensations claims.
Workwear & PPE Safety Manager
Pacific National
Newcastle
02.2016 - 11.2016
- Daily Coordination of all employee safety concerns covering the southern Australian region from Sydney, Central & Southern NSW, the States of Victoria, South Australia & Western Australia.
- Introducing PPE (Personal Protective Equipment) machines across all sites, & managing each of the various 300 locations individually & adjusting each machine to reflect the needs of every location.
- Sourcing cost effective PPE that matches the strict standards that is applicable to the varying site’s needs, e.g. noise protection must not exceed requirements.
- Work alongside the HSE department to test products that are new on the market, compare costs & effectiveness. Conduct risk assessments on PPE that is both available for the short & long term.
- Complete all new & recurring workwear orders within KPI timeframes.
- Review existing policies & measures & update according to legislation.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Prepared variety of different written communications, reports and documents.
- Initiate & organise OHS training of employees.
- Record & investigate incidents to determine causes & handle worker’s compensation claims.
- Prepare reports on occurrences & provide statistical information to upper management.
- Develop & execute health & safety plans in the workplace according to legal guidelines.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Hire Coordinator
Instant Access
Newcastle, NSW
08.2015 - 01.2016
- Daily coordination of EWP fleet, deliveries & returns plus scaffold hire operations.
- Face to face customer interaction & a high volume of phone communication dealing with various client, subcontractor & internal relations.
- Planning & scheduling the timely delivery & collection of the EWP fleet.
- Generate & maintain hire agreements & plant equipment & scaffold.
- Maintain company procedures ensuring a high degree of & compliance is achieved with each hire agreement.
- High volume of data entry & administration duties.
- Maintain accurate records of current & completed hire agreements to ensure quality billing.
- High volume of data entry & administration duties.
Business Services Officer
OPUS International Consultants
Newcastle, NSW
12.2013 - 03.2015
- Support & assist the Business Services Manager in providing professional & efficient administrative & business support services to the NSW business, Newcastle Office, Newcastle Business Manager, Work Group Leaders & visiting Opus management when required.
- Ensure that all BSO activities are in accordance with established policies & procedures under OpusWay & the Opus Management Systems.
- Reception duties include controlling the switchboard & managing all income phone calls, enquiries, & client needs.
- Undertake general administration duties for the Newcastle business including maintaining & managing file systems, database support & management of client contacts, marketing activities, processing accounts receivable & accounts payable.
- Undertake quality assurance activities including providing business management systems support for the Newcastle Business, attending Management Systems Reviews (QA), Management & Marketing meetings & preparation of the minutes.
- Provide administrative support in tender preparation & marketing material.
- Add prospects & projects to the Vision Client program.
- Run reports & provide feedback to Work Group Leaders regarding financial situations of projects.
- Submit monthly invoicing & progress claims. Assist in end of month Work in Hand, prospects & bids reports.
- Constantly seek out opportunities to reduce costs in indirect expenditure. Managed purchasing, sales, marketing and customer account operations efficiently.
- Audit all closed out projects in accordance with relevant business ISO certifications.
- Organise functions when required; source venues, gain quotes & expenditure approvals, organise invitations & attendees.
- Reduced overhead by taking on more responsibility with creative & administrative projects.
- Active participant in all OH&S issues as a Health & Safety Representative.
Service Administration Coordinator GCon/Field Service Representative
WesTrac NSW
Newcastle, NSW
10.2011 - 12.2013
- All aspects of WIP management including interpreting & delivering Cognos (finance) reports.
- Creating purchase orders in Smartclips, paying invoices in Concur.
- Submitting timesheets into Timekeeper.
- Organising inductions for technicians.
- Answering customer calls & advising of work progress (WIP).
- Opening & invoicing revenue & Customer Service Agreement jobs.
- Understand, interpreting and submission of warranty clains to Caterpillar.
- Organising, booking & purchasing outsourced work.
- Keep up to the minute scheduling data in report, graph & email form.
- OH&S compliant within workshop & office environments.
Education
Master of Teaching -
Charles Sturt University
Distance EducationBachelor of Education -
Macquarie University
Distance EducationBachelor of Arts (History/Politics) -
Macquarie University
Distance EducationBachelor of Mathematics -
Charles Sturt University
Distance EducationDiploma - Work Health Safety
Pinnacle Safety & Training
2021
Cert IV - Work Health Safety
Pinnacle Safety & Training
2020
Course Completion - Health & Safety Representative
National Safety Council Australia
2014
Skills
- Effective Customer & Vendor Communication, both external & internal
- Multi-Tasking and Prioritisation
- Deep Knowledge of Business Constructively challenges the way we do things and look for new ways to improve and innovate
- Document Organisation
- Comfortable working in a high-pressure environment & meet exacting deadlines
- A positive “can-do” attitude & a willingness to accept change & new challenges
- Professional in behaviour & possessing of good presentation skills
- High degree of accuracy & attention to detail
- Self-organised, proactive, & adaptable
- Values individual difference and displays appropriate behaviour
- Fosters team work and trust within the team and other departments
- Shows consideration when dealing with others and always operated in an open, honest & ethical manner
Accomplishments
Within my first year of employment at Bradken I was nominated for excellence in Customer Service. Despite not receiving the award I felt that my dedication and communication to the customer was recognised.
Timeline
Sales Support Coordinator
Bradken
10.2021 - Current
Customer Service Coordinator
Bradken
07.2018 - 10.2021
Human Resources & Payroll Officer
Electrodry
01.2017 - 08.2017
Workwear & PPE Safety Manager
Pacific National
02.2016 - 11.2016
Hire Coordinator
Instant Access
08.2015 - 01.2016
Business Services Officer
OPUS International Consultants
12.2013 - 03.2015
Service Administration Coordinator GCon/Field Service Representative
WesTrac NSW
10.2011 - 12.2013
Master of Teaching -
Charles Sturt University
Bachelor of Education -
Macquarie University
Bachelor of Arts (History/Politics) -
Macquarie University
Bachelor of Mathematics -
Charles Sturt University
Diploma - Work Health Safety
Pinnacle Safety & Training
Cert IV - Work Health Safety
Pinnacle Safety & Training
Course Completion - Health & Safety Representative
National Safety Council Australia