Rebecca Whipper
Charlestown,NSW
Summary
I am experienced in human services fields providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Confident handling tasks independently and in teams with highly organised approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Officer
Australian Men's Shed Association
08.2015 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Officer
AAMI Insurance
12.2008 - 04.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Education
Diploma - Community Services
TAFE NSW
Hamilton, NSW12.2023
Certificate IV - Business Administration
TAFE NSW
Hamilton, NSW12.2013
Skills
- Data Acquisition
- Documentation and Control
- Relationship Building
- Database Administration
- Problem Solving
- Organizational Skills
- Time Management
- Attention to Detail
- Records Management
- Customer Service
- Conflict Resolution
Certification
Applied Suicide Intervention Skills Training April 2017
Working with Children's clearance WWC2631212V (volunteer)
Full drivers License, car & comprehensive Insurance
Current volunteer with Wesley Mission's Newcastle Hub
Additional Information
Australian Men's Shed Association:
Melissa White - Membership & Insurance Manager - 0458 772 278
Australian Men's Shed Association:
Emma Bredenhann - Team Manager - 0401 860 121
Timeline
Administrative Officer
Australian Men's Shed Association
08.2015 - Current
Customer Service Officer
AAMI Insurance
12.2008 - 04.2011
Diploma - Community Services
TAFE NSW
Certificate IV - Business Administration
TAFE NSW
Applied Suicide Intervention Skills Training April 2017
Working with Children's clearance WWC2631212V (volunteer)
Full drivers License, car & comprehensive Insurance
Current volunteer with Wesley Mission's Newcastle Hub
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