Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebeccah Webb

Callala Bay

Summary

I have developed great customer service skills through my years of working. I am able to identify customer needs and present appropriate service offerings. I have been in lead and management roles, showcasing my abilities to work autonomously as well as collaboratively in a team. I bring passion and drive towards any position i am successful in gaining, and am always eager to learn and grow.

Overview

12
12
years of professional experience

Work History

Banking Consultant

ANZ Banking Group
06.2022 - 03.2024
  • Assisted clients with account inquiries, ensuring accurate and timely responses.
  • Executed daily banking transactions, maintaining compliance with policies and procedures.
  • Collaborated with team members to enhance customer service delivery and satisfaction.
  • Resolved client issues efficiently, fostering strong relationships through effective communication.

Housekeeping Attendant

Ingenia Communities
11.2019 - 05.2022
  • Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
  • Utilized cleaning equipment and chemicals safely, ensuring compliance with health and safety standards.
  • Assisted in inventory management by tracking supply levels and reporting shortages to management.
  • Responded promptly to guest requests for additional amenities or services, improving overall experience.
  • Collaborated with team members to complete daily tasks efficiently, fostering a positive work environment.
  • Conducted routine inspections of rooms to ensure quality standards were consistently met.

Cafe Assistant

Kangaroo Valley Bakery, Bomaderry
06.2017 - 08.2018
  • Provided exceptional customer service by efficiently handling orders and addressing inquiries.
  • Maintained cleanliness and organization of café environment, ensuring compliance with health and safety standards.
  • Assisted in training new staff on operational procedures and customer engagement techniques.
  • Collaborated with team members to streamline workflow, enhancing overall service delivery speed.

Hospitality Worker

Hungry 4 Healthy
04.2015 - 07.2016
  • Supervised daily operations, ensuring adherence to service standards and guest satisfaction.
  • Trained and mentored new staff on operational procedures and customer service excellence.
  • Streamlined inventory management processes, enhancing efficiency in stock replenishment.
  • Coordinated with kitchen staff to ensure timely food preparation and delivery during peak hours.

Cleaner

Ref's Cleaning Services
06.2015 - 08.2015

Commercial cleaning in public school

Program Manager

Music Stars
05.2014 - 04.2015
  • Led cross-functional teams to develop and implement strategic program initiatives.
  • Coordinated project timelines and resources to ensure on-time delivery of objectives.
  • Streamlined communication processes between stakeholders to enhance collaboration and transparency.
  • Conducted risk assessments to identify potential issues and implemented mitigation strategies.

Shop Assistant

Berry Donur Van
08.2012 - 02.2013
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Trained new staff on menu knowledge, service protocols, and cash handling procedures.
  • Collaborated with kitchen staff to ensure accurate order preparation and presentation.
  • Developed strong relationships with regular patrons, fostering a welcoming environment for all guests.

Education

High School Diploma -

Nowra High School
Nowra, NSW
10-2012

Skills

  • Operational efficiency
  • Know your customer
  • Guest relations
  • Food preparation
  • Supply inventory management
  • Customer service-focused
  • Strong work ethic
  • Exceptional customer service
  • Professional appearance
  • Team collaboration

Timeline

Banking Consultant

ANZ Banking Group
06.2022 - 03.2024

Housekeeping Attendant

Ingenia Communities
11.2019 - 05.2022

Cafe Assistant

Kangaroo Valley Bakery, Bomaderry
06.2017 - 08.2018

Cleaner

Ref's Cleaning Services
06.2015 - 08.2015

Hospitality Worker

Hungry 4 Healthy
04.2015 - 07.2016

Program Manager

Music Stars
05.2014 - 04.2015

Shop Assistant

Berry Donur Van
08.2012 - 02.2013

High School Diploma -

Nowra High School
Rebeccah Webb