Summary
Overview
Work History
Education
Skills
Computer Skills
Training And Development
References
Timeline
Generic

Rebekah Shand

CLARKSON,WA

Summary

To obtain a position where my strong communication and administrative skills will be used to provide excellent service to my employer and clientele.

Overview

30
30
years of professional experience

Work History

Administration Manager

Park Private Hospital
12.2022 - Current
  • Managing 9 Administration Officers, Recruitment/Contracts, Monitoring training of new staff, Rostering, Liaising with a diverse range of stakeholders, Estimates for Surgery, Auditing, Organising Mandatory training, Ordering equipment, Maintaining the Budget, Administrator of FYDO (Patient system used at the Park Private Hospital), Updating FYDO (includes adding Doctors credentialled details), Fixing up errors in FYDO

Clerical Coordinator Outpatients

Royal Perth Hospital
02.2020 - 12.2022
  • Managing over 60 Clinic Clerks, Recruitment/Contracts, Updating Rostar (Payroll), Liaising with a diverse range of stakeholders, including Nurses, Doctors, Physiotherapists, Occupational Therapists, General Practitioners, other hospitals, Error corrections in WebPAS, Reactivating referrals in WebPAS, Auditing (Medicare, financials), Organising Mandatory training

State Major Trauma Unit Ward Clerk

Royal Perth Hospital
01.2019 - 02.2020
  • Direct admissions (private, public, worker's compensation, overseas), Filing patient health information, Making outpatient appointments for patients on discharge, Liaising with a diverse range of stakeholders; including Nurse Coordinators, Clinical Nurse Consultants, Bed Managers, doctors, pharmacists, allied health and patient visitors, Updating patient demographics and financial information in WebPAS, Reception duties as required

Acting After Hours and Emergency Department Clerical Coordinator

Royal Perth Hospital
07.2018 - 12.2018
  • Error corrections in WebPAS, Opening and closing beds within the hospital, Ensuring correct patient information for revenue purposes, Editing coding errors in WebPAS, Merges in WebPAS, Rosters for after-hours staff, Updating Rostar, Recruitment/Contracts

Acting Patient Systems Support Officer (PSSO)

Royal Perth Hospital
09.2017 - 07.2018
  • Training clerical, allied health and nursing staff in the Outpatients, Emergency, Waitlist, and Inpatient modules of the Patient Administration System (WebPAS), Training doctors to order blood via the Central Patient Order Entry (CPOE) system and compiling manuals containing information on E-Referrals, CPOE and Notification and Clinical Summaries (NaCS) for doctors' inductions, Editing coding errors in WebPAS, Auditing and updating WebPAS to ensure clerical processes and data entry are accurate (e.g., financial details, patient demographics), Ensuring correct patient information for revenue purposes, Generating reports for Ward Clerks containing vital patient information, including nil/unknown GP, Medicare details and financial classification, Monitor and actioning the generic PSSO inbox for administrative updates; including adding medical alerts, updating GP information and application access requests, Opening and closing beds within the hospital, Error corrections in WebPAS

Ward Clerk

Royal Perth Hospital
02.2015 - 09.2017

Burns Unit Ward Clerk

Royal Perth Hospital
05.2006 - 02.2015

6H Ward Clerk, Surgical

Royal Perth Hospital
02.1999 - 05.2006

Outpatients Clinic Clerk, Immunology, Dermatology and Plastic Surgery

Royal Perth Hospital
10.1995 - 09.1998

Relief Clerk

Royal Perth Hospital
09.1994 - 12.1994

Education

Warwick Senior High School -

Bachelor of Social Science (Leisure Science, minor in Gerontology) -

Edith Cowan University
01.2009

Hartill Business College -

01.1989

Skills

  • Excellent interpersonal skills, with the ability to engage with stakeholders from diverse professional backgrounds
  • Strong verbal and written communication skills
  • Well-developed people management skills, with significant experience in conflict resolution, negotiation, mediation, networking and problem solving
  • Extensive experience in administration and office management duties
  • Strong conceptual, analytical, research and decision-making abilities
  • Ability to work both independently and as part of a team, utilising initiative, and innovative thinking
  • Outstanding organisational and time management skills, with the ability to prioritise tasks in a demanding work environment
  • Proficient computer skills, including extensive experience in multiple WA Health platforms and Microsoft Office suite

Computer Skills

FYDO - Patient Administration System, BPoint, Microsoft Office suite, including Word, Excel and Outlook., PRODA and HPOS - setting up My Health Record, WebPAS, Electronic Booking Management (EBM), Electronic Booking System (EBS), iSoft Clinical Manager (ICM), Central Patient Order Entry (CPOE), Pharmacy Tracking, Theatre List, E-Referral (electronic referral system), Computer Assisted Radio Personal System CARPS (ordering equipment, requesting orderlies' assistance, Notifications and Clinical Summaries (NaCS), Microsoft Office suite, including Word, Excel and Outlook.

Training And Development

  • Management of Anger and Aggression Training
  • NEXUS (Human Performance Training for Healthcare Professionals)
  • Leadership and Coaching Course (Aasha Consulting)
  • Recruitment and Selection Course

References

  • Janelle Austin, Director of Nursing, The Park Private Hospital, 0434 281 652, janelleaustin83@gmail.com
  • Ian McCrum, CEO, The Park Private Hospital, 0488 208 961, iandmccrum@gmail.com
  • Helen Langdon, Patient Systems Support Officer, Royal Perth Hospital, 9224 1394, helen.langdon@health.wa.gov.au

Timeline

Administration Manager

Park Private Hospital
12.2022 - Current

Clerical Coordinator Outpatients

Royal Perth Hospital
02.2020 - 12.2022

State Major Trauma Unit Ward Clerk

Royal Perth Hospital
01.2019 - 02.2020

Acting After Hours and Emergency Department Clerical Coordinator

Royal Perth Hospital
07.2018 - 12.2018

Acting Patient Systems Support Officer (PSSO)

Royal Perth Hospital
09.2017 - 07.2018

Ward Clerk

Royal Perth Hospital
02.2015 - 09.2017

Burns Unit Ward Clerk

Royal Perth Hospital
05.2006 - 02.2015

6H Ward Clerk, Surgical

Royal Perth Hospital
02.1999 - 05.2006

Outpatients Clinic Clerk, Immunology, Dermatology and Plastic Surgery

Royal Perth Hospital
10.1995 - 09.1998

Relief Clerk

Royal Perth Hospital
09.1994 - 12.1994

Warwick Senior High School -

Bachelor of Social Science (Leisure Science, minor in Gerontology) -

Edith Cowan University

Hartill Business College -

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Rebekah Shand