Yalamandhar reddy Battula
IT Administrator
Parramatta,AU
Summary
In my role as an IT Support Specialist, I possess a solid skillset in the area of technical tool selection and configuration. My expertise lies in providing top-notch customer service by resolving any problems we may face with ease and offering them clear and concise directions.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
IT Administrator
Veolia Environmental Services
Banksmeadow, NSW
09.2022 - Current
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Developed multi-site IT execution strategies, aligning work orders to effectively align available resources with historical service data.
- Oversaw development and implementation of improvements to support and network operations.
Website Developer
Malosi Corporate
Schofields, NSW
09.2021 - 07.2022
- Reviewed information and elements regularly on websites and pages for accuracy and functionality
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Identified issues with security system performance logs and notify appropriate personnel.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
Education
Master of Business - Enterprise Resource Planning And Implementation
Victoria University
Sydney, NSW 07.2019 - 06.2021
Bachelor of Technology - Computer Science And Programming
JNTU
Hyderabad 03.2012 - 05.2016
Skills
Microsoft Office 365
CRM and Office ManagementApplication InstallationsTroubleshooting Network IssuesAdministrative support experience
Data analysis
Python and SQL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Administrator
Veolia Environmental Services
09.2022 - Current
Website Developer
Malosi Corporate
09.2021 - 07.2022
Master of Business - Enterprise Resource Planning And Implementation
Victoria University
07.2019 - 06.2021
Bachelor of Technology - Computer Science And Programming
JNTU
03.2012 - 05.2016