Summary
Overview
Work History
Education
Interests/ Hobbies
Referees
Timeline
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Reece Kelly

Summary

In each of my roles I have focused on being a hard-working and positive team member. Customer service and satisfaction is always a top priority and I pride myself on the positive feedback I receive from team leaders, customers and my peers. I am continually working on myself to be the best person and employee I can be and this involves taking on board and applying feedback. I am used to working in fast-paced environments and enjoy working in a team.

Overview

10
10
years of professional experience

Work History

KYC Customer Care Specialist

ING
01.2023 - Current
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updates when necessary.
  • Provided customers with detailed information on company products, services and materials.
  • Provided exceptional support during high call volume periods, maintaining a professional demeanour under pressure.
  • Collaborated with cross-functional teams to ensure seamless service delivery for customers.
  • Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.

Personal Trainer

F45 Training
10.2021 - Current
  • Design specific workout systems for individual clients based on performance ability.
  • Train clients during strength training, cardio vascular exercise and stretching.
  • Grow customer base through word-of-mouth referrals and excellent customer service.
  • Increase customer satisfaction by managing issues and providing dedicated service.
  • Cultivate positive relationships with participants by interacting with group during fitness classes.

Pick/Warehouse Packer

Woolworths Distribution Centre
03.2020 - 01.2023
  • Working in a fast paced environment which focuses on detail, accuracy and time restraints
  • Large focus on team-work and communication between team members and team leaders
  • Packing, weighing and shipping items per customer specifications.
  • Pick and pack order items.
  • Shown flexibility working a variety of shifts and over-time.

Swim Instructor

Five Star Swim School
08.2015 - 03.2020
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Role included working reception, responding to customers enquiries and resolving conflicts, requests and providing exceptional customer service
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Prepared equipment before each class class and stored items promptly after classes.

Customer Service Representative

Event Cinemas Tuggerah
05.2014 - 03.2020
  • Maintained customer satisfaction focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times and worked efficiently to ensure minimal physical customer lines.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Performed opening and closing procedures.
  • Thrived working in a fast paced team environment.

Education

Master Trainer - Health And Fitness

Australian Institute of Fitness
Newcastle, NSW
06.2022

First AID Certificate -

Karben Training Solution
Central Coast, NSW
06.2022

Certificate in Learn To Swim - Swim Teaching

Swim Australia
Central Coast
02.2015

Interests/ Hobbies

  • Team Sports eg. Netball, Oztag, American Football
  • Camping/ Traveling
  • Fitness and physical health
  • Music and arts

Referees

Mark Walker

ING Team Leader

0447 716 685


Sarah Wachjo

F45 Manager/Owner

0411 203 209


Glenn Pope

Five Star Swim Centre Manager

0412 249 404


Timeline

KYC Customer Care Specialist

ING
01.2023 - Current

Personal Trainer

F45 Training
10.2021 - Current

Pick/Warehouse Packer

Woolworths Distribution Centre
03.2020 - 01.2023

Swim Instructor

Five Star Swim School
08.2015 - 03.2020

Customer Service Representative

Event Cinemas Tuggerah
05.2014 - 03.2020

Master Trainer - Health And Fitness

Australian Institute of Fitness

First AID Certificate -

Karben Training Solution

Certificate in Learn To Swim - Swim Teaching

Swim Australia

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Reece Kelly