Reece Padgett
BRISBANE,QLD
Summary
Reliable Hospitality Professional experienced in fast paced environments, including restaurants and five star airport lounges. Delivered consistent customer service through strong attention to detail and proactive team leadership. Trained staff using tailored approaches to enhance performance and ensure exceptional customer experiences.
Overview
1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Assistant manager
Hungry Jacks
04.2021 - Current
- I led both front and back of house teams to hit performance targets.
- I maintained fast, consistent service during peak periods while keeping control of the floor.
- Resolved customer escalations promptly to maintain positive customer experience.
- Supervised front-of-house and bar operations in a premium service environment.
- Managed staff allocation to maintain service flow and reduce wait times.
- Delivered consistent customer service aligned with brand standards.
- Enforced food safety, hygiene, and WHS standards at all times.
- I monitored checklists, temperature logs, and safety procedures.
- Facilitated opening procedures to prepare restaurant for service. and closing routines for consistent operational efficiency.
- Managed cash handling processes to ensure accuracy and security. and reconciled EFTPOS transactions with accuracy.
- Oversaw food and beverage presentation, quality, and compliance.
- Controlled stock levels and ensured continuous availability of service items.
- Processed high volumes of transactions with accuracy.
- Enforced RSA compliance and verified customer identification.
- Communicated effectively with kitchen and service teams to meet demand.
- Maintained cleanliness and operational readiness across all service areas.
Shift supervisor
Plaza Premium Lounge
12.2022 - 03.2025
- Delivered consistent customer service with strong attention to detail.
- Led and supported teams to enhance customer experiences.
- Supervised daily operations of lounge to ensure smooth guest experiences.
- Trained and mentored team members on service standards and procedures.
- Implemented quality control measures to uphold service excellence and hygiene standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Collaborated with management to improve operational processes and guest services.
- Conducted regular inspections of lounge facilities for cleanliness and safety compliance.
- Trained staff using clear, tailored approaches to elevate performance.
Education
High school or equivalent -
Springwood State High School
Springwood , Qld 01.2017 - 01.2022
Skills
- Customer experience
- Food safety
- Inventory and stock control
- Cash processing
- Operations coordination
- Workforce planning
- Staff management
- Budget management
- Risk compliance
- Pressure problem-solving
- Client relations
Certification
- First Aid and CPR
- Responsible Service of Alcohol
- Food Safety Supervisor Certification
References
References available upon request.
Timeline
Shift supervisor
Plaza Premium Lounge
12.2022 - 03.2025
Assistant manager
Hungry Jacks
04.2021 - Current
High school or equivalent -
Springwood State High School
01.2017 - 01.2022