Summary
My aim is to secure full time, ongoing employment where I can utilize my skills, experiences and abilities to secure a position in Hospitality/Customer Service with an employer who values my dedication. Currently, I am seeking an opportunity of employment where I can work with people; represent a business to the highest of standard, and to be regarded as a valued team member. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Drug and Alcohol support worker position. Ready to help team achieve company goals.
Overview
15
15
Years of professional skills achieved
1
1
Qualification currently NYC
Work History
Assistant Manager
HB roof plumbing
12.2020 - 06.2021
- Answering phones
- Greeting customers
- Booking Appointments
- Filing Paperwork & Sending Invoices
- Cleaning
Babysitter
Self Employed Services
03.2006 - 01.2016
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Customer Service Specialist
Domino's
01.2008 - 05.2009
- Performed shift change tasks each day to keep store neat and running smoothly.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
Certificate IV - Alcohol And Other Drugs
04.2025
Certificate II - Kitchen Operations
05.2019
Provide First Aid
05.2019
Certificate II - Cleaning Operations
05.2019
Certificate I - Information, Digital Media And Technology
04.2019
Certificate I - Access in Vocational Pathways
04.2019
Certificate I - Construction
04.2019
Skills
- Office Administration
- Phone Etiquette
- Multitasking
- Mobile Devices
- Customer Experience
- Computer Literacy
- Microsoft Office
- Microsoft Outlook Meagan Toohey -
- Cash Handling
- Microsoft Word
- Computer Operation
- English
- Assistant Manager Experience
- Money Handling
- Team motivation
- Customer Relations
- Product and service knowledge
- Empathy Development
- Multicultural Sensitivity
- File Management
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Self-Care Techniques
- Relapse Prevention
- Multicultural Competence
- Motivational Interviewing
- Building rapport
- Following Directions
- Reliability
- Maintaining safe environment
- Meal Preparation
- Housekeeping abilities
- Dependability
Certification
- Introduction to positive psychology & Positive personality traits, 05/01/21, Present
- Diploma in Positive Psychology, 07/01/21, Present
- Introduction to Community Psychology, 06/01/21, Present
- Diploma in Community Psychology, 07/01/21, Present
- Engaging With Children, 06/01/21, Present
- The impact of Parental Substance use on a child, 07/01/21, Present
- Advanced Parenting Skills, 06/01/21, Present
- Diploma in Psychology, 07/01/21, Present
- Psychology in everyday life - Mental Health Studies, 07/01/21, Present
- Health & Safety for Social & Health workers, 06/01/21, Present
- Mental Health Studies - Suicide, Violent behaviours & Substance Abuse, 05/01/21, Present
- Anti-Bullying Training, 06/01/21, Present
- Step in to Social Work, 05/01/21, Present
- Introduction to child psychology, 07/01/21, Present
Languages
English
Relocation Locations
- Geelong VIC
- Norlane VIC
- Waurn Ponds VIC
Eligible To Work In Australia
Yes
Personal Information
- Highest Education Level: Secondary School (Years 7-12)
- Willing to obtain WWCC if required
Certificates
Jan 2023 - Department of Education Victoria
- Protecting Children - Mandatory Reporting and Other Obligations for the Early Childhood Sector
Feb 2023 - The Open University
- Exploring the relationship between Anxiety and Depression
- Practice Supervision and Assessment in Nursing
May 2023 - NHHI
- Hand hygiene for clinical healthcare workers
May 2023 - TSP
- Support Coordination in the NDIS
- NDIS access and psychosocial disability
- Peer Workers
- Working with Aboriginal and Torres Strait Islander peoples
May 2023 - National Disability Services
- Human Rights and You - Zero Tolerance
- Supported Decision Making
May 2023 - Community Door
- Energy Literacy - online learning course for community service workers
Aug 2023 - Community Door
- Cross Cultural communication in Early Child hood services
Sep 2023 - Linked in Learning
- Decision-Making Strategies
Oct 2023 - Linked in Learning
- Creating positive conversations with challenging customers
Nov 2023 - Orygen
- Trauma-informed care in Youth health services - from principles to practice
June 2022 - Future Learn
- Understanding Anxiety, Depression and CBT
June 2022 - NDIS Quality & Safeguards Commission
- Supporting Effective Communication Module
- Supporting Safe and Enjoyable Meals
- NDIS Worker Orientation Module
June 2022 - Aspen Medical
- Infection Control Training
June 2022 - MHFA Australia
- MHFA Community Course
Aug 2022 - Aspen Medical
- COVID-19 - Indigenous Health Module 1 - Introduction to COVID-19 Epidemiology
- COVID-19 - Indigenous Health Module 2 - Contact Tracing
- COVID-19 - Indiginious Health Module 3 - Conducting Interview with our mob
- COVID-19 - Indigenous Health Module 4 - Using Personal Protective Equipment in remote communities
- COVID-19 - Indigenous Health Module 5 - Line Listing and data management for COVID-19
- COVID-19 Aged Care Module 1 - Personal Safety
- COVID-19 Aged Care Module 2 - Families & Visitors - Part 1 - Residential Care
- COVID-19 Aged Care Module 2 - Families & Visitors - Part 2 - In-home Care
- COVID-19 Aged Care Module 3 - COVID-19 and Aged Care
- COVID-19 Aged Care Module 4 - Outbreak management procedures
- COVID-19 Aged Care Module 5 - Personal Protective Equipment
- COVID-19 Aged Care Module 6 - Laundry
- COVID-19 Aged Care Module 7 - Cleaning
- COVID-19 Aged Care Module 8 - If you suspect a person has coronavirus COVID-19
- COVID-19 Aged Care Module 9 - Supporting older australians - Part 1 - Residential Care
- COVID-19 Aged Care Module 9 - Supporting older australians - Part 2 - In-home care
Nov 2022 - Future Learn
- Basic Life Support (BLS)
July 2021 - Alison
- Anti-Bullying Training
July 2021 - The Open University
- Introduction to Child Psychology
July 2021 - Monash University
- Introduction to Psychology :
biological psychology
developmental psychology
the history and science of psychology
the psychology of learning
Sensation and perception
Aug 2021 - Future Learn
- Safeguarding Adults: Level 3 Training
- COVID-19: Psychological First Aid
Sep 2021 - Future Lean
- COVID-19: Helping Young People Manage Low Mood: Low mood and Depression
Sep 2021 - Charles Sturt University
- Exploring Social Work and Human Services Career Path
Dec 2021 - Seek Career Guide
- Customer Segmentation - Get to know your customers
Timeline
Assistant Manager - HB roof plumbing
12.2020 - 06.2021
Customer Service Specialist - Domino's
01.2008 - 05.2009
Babysitter - Self Employed Services
03.2006 - 01.2016
GenU Training - Certificate IV, Alcohol And Other Drugs
Box Hill Institute of TAFE - Certificate II, Kitchen Operations
Box Hill Institute of TAFE - , Provide First Aid
Box Hill Institute of TAFE - Certificate II, Cleaning Operations
Box Hill Institute of TAFE - Certificate I, Information, Digital Media And Technology
Box Hill Institute of TAFE - Certificate I, Access in Vocational Pathways
Box Hill Institute of TAFE - Certificate I, Construction
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