Reema
23A Ingle Farm, Adelaide,SA
Summary
Dedicated and results-driven professional with extensive experience in Case management, administration, and leadership across diverse industries, including Education and Healthcare. Adept at leveraging strong interpersonal communication and problem-solving skills complemented by a robust background in HR and payroll management using VALEO software. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2
2
years of professional experience
Work History
People Support Officer
Department For Education
06.2023 - Current
- Delivered a high level of administration advisory and issue resolution service (portal, hotline (phone), email, and face-to-face) to the broad range of customers across matters relating to relevant act, conditions of employment, awards, leaves and applications for the Department of Education.
- Action the effective input and retrieval of data through VALEO software including creating, updating, and managing HR and payroll related data for reporting and compliance purposes
- Undertake Case officer, customer service, program and project duties as required by the Team Lead or Manager, to achieve the agreed results within timeframe.
- Utilized interpersonal skills to take initiative and judgement to analyse and investigate problems in line with established policies and procedures and to handle confidential and sensitive matters.
Teamleader
Livability Care Australia
08.2022 - 06.2023
- Positioned as go-to person for up to 22 staff members, troubleshooting complex ADMINISTRATIVE , ROSTERING and TRAINING issues promptly.
- Mentored and guided employees to foster proper completion of assigned duties with due respect to client’s care plan.
- Organise daily activities to encourage health and mental wellness of patients with PERSON CENTERED APPROACH.
- Coordinate care with other healthcare, support professionals and families.
- Initiated timely response to emails, voicemails and written correspondence.
- Conducted activities in accordance to NDIS framework regulations.
Education
Certificate Iv in Project Management -
Tafe SA
07.2025
Master Of Commerce - Accounting And Business Management
Guru Nanak Dev University
07.2018
Bachelor Of Commerce - Accounting And Business Management
Guru Nanak Dev University
06.2016
Skills
- Interpersonal communication
- VALEO
- CXOne
- Key Performance Indicators (KPI)
- Effective Customer Service
- Operational Support
- Documentation skills
- Conflict Resolution
- Leadership
- 35 wpm
- Microsoft office suite
- Resilient
- Documentation skills
- Cross-Functional Collaboration
- Numerical and analytical competence
- Client Service
REFRENCE
- Jo Rochrlach, People Support Team Leader, Department For Education
(jo.rohrlach@sa.gov.au; 0427645407)
- Yogi Sharma , Service manager, Livability care ( deot.sidh@yahoo.in ,
0451900981)
Timeline
People Support Officer
Department For Education
06.2023 - Current
Teamleader
Livability Care Australia
08.2022 - 06.2023
Certificate Iv in Project Management -
Tafe SA
Master Of Commerce - Accounting And Business Management
Guru Nanak Dev University
Bachelor Of Commerce - Accounting And Business Management
Guru Nanak Dev University
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