Reetieka Behl
Clyde North,VIC
Summary
People-focused and highly organised professional with extensive experience across talent acquisition, administration, customer service, and stakeholder engagement within healthcare, education, and service-driven environments. Known for a calm, detail-oriented approach, strong interpersonal skills, and a genuine commitment to delivering positive experiences for candidates, customers, families, and internal teams while managing multiple priorities in fast-paced settings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
Calvary Healthcare
04.2024 - Current
- Managed end-to-end recruitment for high-volume roles across aged care, home care, and hospital portfolios.
- Partnered with hiring managers to deliver effective recruitment solutions aligned to business needs.
- Sourced, screened, and assessed candidates through multiple channels, ensuring quality and compliance.
- Delivered a positive candidate and stakeholder experience through clear communication and timely updates while maintaining accurate records using ATS and HR systems.
Talent Acquisition Consultant
Bupa
09.2022 - 03.2024
- Managed end-to-end recruitment, including sourcing, screening, selection, and onboarding support for aged care roles.
- Partnered with care homes and regional leaders to understand workforce needs and provide suitable talent.
- Utilised multiple recruitment channels to attract diverse candidates and managed ongoing communication through background checks and onboarding.
- Led regular update meetings with General Managers and Regional Managers, negotiated employment terms, set onboarding expectations, and provided strategic feedback to leadership on process improvements.
Customer Service Consultant
Bupa
02.2021 - 02.2022
- Helping customers with a range of complex questions and claims pertaining to their Health Insurance cover.
- Assisting and guiding customers with the MyBupa online portal, For ex: login, usage etc. Assist members with policy related queries like enrol a new policy, cease/suspend memberships.
- Add members or update student details, or details related to income tier, rebate or tax statement etc.
- Assist members with hospital eligibility inquiries.
- Being a key part of a company that delivers the best customer service in the industry and put the customer at the forefront of what we do, taking ownership and accountability for each customer interaction.
Customer Service Consultant
Australia Post
11.2020 - 01.2021
- Responding to inbound customer calls and help them with tracking their parcels.
- Resolve high level complaints and raising compensation for customers in an event of a lost in transit parcel.
- Comply with Contact Centre operating standards and procedures, and Australia Post product and service policies.
- Liaise with Delivery centres, Processing facilities, Post shops to fulfil customer requirements.
- Book customer appointments for Passport applications, TFNs etc.
- Set customer expectations around delivery timelines of their parcels
- Assist customer with their queries around Stamps value, retail items stock check and general queries.
- Accurately capture and record information to assist in the timely resolution of complaints and enquiries.
- Manage and build rapport with customers.
- Exposure working on Salesforce.
Rostering Consultant - After Hours
Sunrise2Sunrise
Melbourne, VIC
09.2020 - 10.2020
- Creating, managing, and adjusting daily shift rosters, often in fast-paced environments.
- Ensuring rosters comply with NDIS Quality & Safeguards Commission, Fair Work requirements, and internal policies.
- Matching the right staff, skills, and availability with client needs to ensure continuity of care.
- Using scheduling software, CRM systems, and Microsoft Office to maintain records and track staff movements.
- Handling last-minute changes, shift cancellations, and filling vacancies to maintain minimum staffing levels.
Coordinator
Camp Australia OSHC
Melbourne, VIC
07.2020 - 08.2020
- Developed and implemented engaging educational programs tailored to diverse student needs.
- Fostered a positive learning environment, promoting inclusivity and individual growth among students.
- Collaborated with parents and staff to ensure effective communication and support for student development.
- Mentored junior educators, sharing best practices and enhancing teaching methodologies across the team.
Early Childhood Educator
McArthur - Talbingo Kindergarten
Narre Warren, VIC
01.2020 - 06.2020
- Enthusiastic, flexible, reliable and able to communicate well within a team environment.
- Have sound knowledge and commitment to the Early Years Framework and the National Quality Standards.
- A Knowledge of Child Safe Standards
- Engaged with children in indoor/outdoor experiences, curriculum planning, portfolio documentation, room setup and other duties as directed.
- Have a current working with children check and First Aid certificate.
Recruitment Consultant - Fixed Term Contract
McArthur
09.2019 - 12.2019
- Manage the recruitment process effectively including candidate sourcing and screening, interviewing, database management, reference checking and placement process.
- To assist with the filling of client job orders.
- To develop and maintain sustainable business relationships through efficient and effective sourcing and placement of suitable candidates into work assignments.
- To ensure candidates are communicated with effectively throughout the recruitment process and to promote a feeling of inclusion in the McArthur team.
Educator
Camp Australia OSHC
Melbourne, VIC
02.2018 - 08.2018
- Facilitated the planning and execution of fun activities, contributing to a vibrant learning environment.
- Monitored health and safety standards for primary school-aged children.
- Promoted daily interaction with children, resulting in improved social skills and enjoyment.
- Created a safe and secure environment for children aged 6-12 years, enhancing their well-being.
- Promoted active and creative play, resulting in improved engagement among primary school students.
Student Coordinator
Melbourne City Institute of Education
06.2017 - 08.2017
- Coordinate fee collection with students.
- Discuss and explain fee structure to students.
- Following up with students over emails and phone to remind them to submit their fee.
Customer Service Representative
Maira International
04.2016 - 02.2017
- Support and Resolve Customer queries.
- Source pricing from Book whole sellers.
- Keep record of book stocks.
- Provide Tracking information to customers by coordinating with courier companies
- Manage Day to day operations
Customer Service Representative
The Loom
02.2015 - 03.2016
- Resolving customer queries.
- Liaison with the team of designers.
- Providing clients with their order status updates.
Customer Service Engineer
The Royal Bank of Scotland
11.2008 - 03.2010
- Worked as a Customer Service Engineer in RBS IT support back office team.
- Supporting The United Kingdom employee base logging and troubleshooting IT related tickets.
- Provide remote assistance to employees based in RBS United Kingdom.
- Following up with the customers to make sure everything is working post providing the solution.
Senior Support Associate and Trainer
Serco
10.2007 - 10.2008
- Worked for United Kingdom's Talk Talk broadband inbound process.
- Take customer queries around broadband issues and helping them out with a solution.
- Resolving the trouble tickets inline with process SLA.
- Take customer escalation for level 1 team.
- Provide process training to new joinees.
- Provide call shadow support to new employees on the floor.
Senior Customer Service Associate
Wipro BPO
05.2004 - 10.2007
- Worked for two biggest processes in Wipro BPO - Dell and Washington Mutual.
- Worked as a trusted customer service associate for resolving their queries around Dell software and hardware.
- Got 7 awards during the tenure for getting the highest customer satisfaction results.
- Always maintained the top notch C-SAT and SLA ratings.
Education
Delhi University
Delhi, IND12-2004
Diploma - Early Childhood Education & Care
Selmar Institute of Education
Melbourne, VIC12-2019
Bachelor of Education -
SNDT University
Mumbai, IND12-2011
Bachelor of Commerce -
Delhi University
Delhi, IND12-2004
Skills
- End-to-End Recruitment & Talent Acquisition
- Candidate Sourcing, Screening & Selection
- Stakeholder Management
- High Volume Recruitment
- Customer service
- Computer literacy
- Communication skills
- Time management
- Talent Management
- Documentation review
- Process Improvement & Reporting
- Applicant tracking systems
- Data-driven decision making
- Onboarding processes
- Salary and benefits negotiations
- Job posting optimization
- Problem-solving
- Attention to detail
- Client relationships
- MS office
Certification
- First Aid Certification
- Working with Children's Check
Languages
English
Hindi
Punjabi
Timeline
Talent Acquisition Specialist
Calvary Healthcare
04.2024 - Current
Talent Acquisition Consultant
Bupa
09.2022 - 03.2024
Customer Service Consultant
Bupa
02.2021 - 02.2022
Customer Service Consultant
Australia Post
11.2020 - 01.2021
Rostering Consultant - After Hours
Sunrise2Sunrise
09.2020 - 10.2020
Coordinator
Camp Australia OSHC
07.2020 - 08.2020
Early Childhood Educator
McArthur - Talbingo Kindergarten
01.2020 - 06.2020
Recruitment Consultant - Fixed Term Contract
McArthur
09.2019 - 12.2019
Educator
Camp Australia OSHC
02.2018 - 08.2018
Student Coordinator
Melbourne City Institute of Education
06.2017 - 08.2017
Customer Service Representative
Maira International
04.2016 - 02.2017
Customer Service Representative
The Loom
02.2015 - 03.2016
Customer Service Engineer
The Royal Bank of Scotland
11.2008 - 03.2010
Senior Support Associate and Trainer
Serco
10.2007 - 10.2008
Senior Customer Service Associate
Wipro BPO
05.2004 - 10.2007
Delhi University
Diploma - Early Childhood Education & Care
Selmar Institute of Education
Bachelor of Education -
SNDT University
Bachelor of Commerce -
Delhi University