REGAN SMITH
Muswellbrook
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Internal Sales
Valley Fasteners
Muswellbrook
11.2025 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted with providing quotes, answering calls and emails
- Assisted with invoicing
- Completed day-to-day duties accurately and efficiently.
Travel Consultant
BCD Travel
Muswellbrook
03.2025 - 11.2025
- Working in the Hollard Insurance team
- Finding suitable temporary accommodation for home insurance customers
- Providing fast customer service to claimants by calling and emailing
- Working along side hosts of properties to find accommodation suitable
- Using the system Sabre and GPOS to add hotel segments, making PNRs and adding notes in the PNR
- Providing accommodation in line with Hollard Insurance guidelines, such as finding accommodation under $300 per night
- Seeking approval from Hollard Insurance if no accommodation can be found under $300 per night and seeking approval for extensions if a claimant is needing to extend accommodation due to repairs not being finished
- Making bookings on behalf of claimants using Airbnb for work, direct bookings through hotels, using Stayz, and doing direct bookings through property hosts
- Doing invoicing and uploading them through the Endata system
Customer Service Agent
Camplify
Muswellbrook
02.2023 - 10.2024
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Managed a high volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries, and escalate issues to the supervisor.
- Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service through calls, emails, and live chats.
- He remained calm and professional in stressful circumstances, and effectively diffused tense situations.
Business Administration Trainee
Australian Stock Horse Society
Scone
06.2022 - 02.2023
- Identified the needs of customers promptly and efficiently.
- Directed clients and guests to the correct departments, rooms, and staff members.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw office inventory by restocking supplies, and submitting purchase orders.
- Maintained a positive working relationship with fellow staff and management.
- Utilized a document management system to organize company files, keeping up-to-date, and easily accessible data.
- Used Excel data sheets to input data and expenses.
Shift Supervisor
Hungry Jacks
Wyoming 2250
12.2020 - 06.2022
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Reinforced rules to promote superior employee performance.
- I taught staff upselling techniques to meet revenue targets.
- Recruited, hired, and mentored new team members.
- Counted cash on hand at shift change and closing to determine shortages or overages, and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in the absence of a manager or supervisor.
- Coached team members to increase productivity, and reduce workplace accidents.
- Collaborated with team members to improve performance and implement training updates.
Crew Member
Hungry Jacks
Wyoming
07.2018 - 11.2020
- Balanced cash drawers, operated registers, and handled cash.
- Maintained work environments that encouraged compliance with safety laws and employment guidelines.
- Oversaw food preparation, production, and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organisation, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Cleaned and sanitised kitchen equipment, utensils, and work stations.
- Provided customer service to 50+ customers on a daily basis.
Education
Certificate 3 of Business Admin
Australian College of Commerce And Management
02.2023
Graduated Year 12 HSC -
Lisarow High School
Lisarow 09.2017
Some College (No Degree) - Diploma in Beauty Therapy
Gosford Tafe
GosfordSkills
- Continuous Improvement
- Safety Procedures
- Verbal and Written Communication
- Problem-Solving
- Cash Handling Ability
- Decision Making
- Computer Skills
- Customer Service
- Team Building
- Organizational Skills
- Team Management
- Supervision & Leadership
- Sabre System
- GPOS System
Additional Information
- Currently have a WWCC
- Drivers License
Timeline
Internal Sales
Valley Fasteners
11.2025 - Current
Travel Consultant
BCD Travel
03.2025 - 11.2025
Customer Service Agent
Camplify
02.2023 - 10.2024
Business Administration Trainee
Australian Stock Horse Society
06.2022 - 02.2023
Shift Supervisor
Hungry Jacks
12.2020 - 06.2022
Crew Member
Hungry Jacks
07.2018 - 11.2020
Certificate 3 of Business Admin
Australian College of Commerce And Management
Graduated Year 12 HSC -
Lisarow High School
Some College (No Degree) - Diploma in Beauty Therapy
Gosford Tafe