Regeena Singh
OXLEY,Queensland
Summary
Hard-working professional with 3+ years of experience and a proven knowledge of customer service, confidential correspondence, and data entry. Aiming to leverage my skills to successfully fill the Customer service representative role at your company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated Administrator of 3 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
8
8
years of professional experience
Work History
Customer service representative
ENERGY FIJI LIMITED
11.2018 - 12.2021
- Assisting customers with their enquiries
- Lodging contractors permits
- Assisting customers with transfer of electricity bills, credit amounts to their existing accounts
- Doing daily transactions such as receiving of electricity payments
- Assisting customers on solving their problems such as power outage, disconnection of their power
- Creating service order for customers complains
- Doing quality check for new customers
- Maintaining of electrical contractors file
- Assisting and guiding on correct plans on how to save electricity
- Solving customers problems
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Solicit sales of new or additional services or products
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Administration clerk
ICE BAR LIMITED
Nadi
05.2015 - 07.2017
- Prepared weekly payroll,supper annuation
- Responsibility for looking after finance of the company
- Prepare purchase order for the club
- Daily filing and maintain employees documents
- Supervising floor Staffs of the club
- Managing night shift on weekends
- Organize the staffs roster for up coming weeks
- Direct or coordinate the supportive services department of a business, agency, or organization
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Complete work schedules, manage calendars, and arrange appointments
- Deliver messages and run errands
- Inventory and order materials, supplies, and services
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
- Process and prepare documents, such as business or government forms and expense reports
- Train other staff members to perform work activities, such as using computer applications
- Prepare meeting agendas, attend meetings, and record and transcribe minutes
- Count, weight, measure, or organize materials.
Accounts clerk
DESIGN TECH LIMITED & SLEEPING GIANTS
Nadi
06.2012 - 11.2014
- Prepared daily Banking
- Prepared weekly payroll,supper annuation
- Purchase order
- IP LINE
- Guide tourist to the zip line -issue tickets to the tourist for the zip line adventure
- Prepared daily reconciliation of the sales
- Recoding of daily sales
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
- Receive, record, and bank cash, checks, and vouchers
- Reconcile or note and report discrepancies found in records
- Perform general office duties such as filing, answering telephones, and handling routine correspondence
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks
- Calculate and prepare checks for utilities, taxes, and other payments
- Prepare and process payroll information
- Reconcile records of bank transactions
- Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents
- Prepare purchase orders and expense reports
- Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal
- Maintain inventory records.
Administration assistant
AIRPORTS FIJI LIMITED
Nadi
07.2011 - 12.2011
- 6 months attachment
- Responsible for security administration as well as managing, training, assessing performance of the security team
- Prepare security identification cards for airport and collect finance
- Filing of confidential documents
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Answer phone calls and direct calls to appropriate parties or take messages
- Attend meetings to record minutes
- Greet visitors and determine whether they should be given access to specific individuals
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- File and retrieve corporate documents, records, and reports
- Provide clerical support to other departments
- Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
Education
Post grad - Business Management
MASTERY INSTITUTE AUSTRALIA
Brisbane, QLD2024
Ba - Business Management
FIJI NATIONAL UNIVERSITY
Fiji04.2012
Skills
- Multitasking and Prioritization
- Understanding Customer Needs
- Order and Refund Processing
- Customer Data Confidentiality
- Responding to Difficult Customers
- Data Entry and Maintenance
- Verbal and Written Communication
- LiveChat Messaging
Socializing ,reading books, surfing internet
In my free time i normally read story books ,surf the internet with social media and also to some knowledgeable stuffs
When i am out and about from home i love to make new friends and socialize with them and get to know their culture, their behavior and the way they are brought up - i am a very bubbly person that's why i love to make new friends.
Timeline
Customer service representative
ENERGY FIJI LIMITED
11.2018 - 12.2021
Administration clerk
ICE BAR LIMITED
05.2015 - 07.2017
Accounts clerk
DESIGN TECH LIMITED & SLEEPING GIANTS
06.2012 - 11.2014
Administration assistant
AIRPORTS FIJI LIMITED
07.2011 - 12.2011
Post grad - Business Management
MASTERY INSTITUTE AUSTRALIA
Ba - Business Management
FIJI NATIONAL UNIVERSITY
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