Thomas Reid
Adelaide,SA
Summary
Knowledgeable professional with several years of experience focused on providing an engaging and tailored customer service.
Consistent in satisfying customers, building loyalty and driving retention processes.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.
Overview
9
9
years of professional experience
Work History
Operations Manager
Club West Lakes
West Lakes, SA
02.2020 - Current
- Certified qualifications in Responsible Services of Alcohol (RSA) and Responsible Persons (RP) procedures.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured smooth operations through effective coordination with various departments such as sales, marketing, finance, and human resources.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Provided exceptional customer service to ensure customer satisfaction.
Kitchen Hand
The Austral Hotel
Adelaide, SA
02.2016 - 01.2019
- Certified qualifications in Food Safety Handling.
- Ensured proper handling and storage of delivered stock.
- Managed and updated kitchen supply inventory.
- Maintained inventory monitoring system for optimal customer service.
Education
Unley High School
AdelaideSkills
- Health and safety compliance
- Inventory Management
- Business Development
- Project Management and Leadership
- Quality assurance and control
References
References available upon request.
Timeline
Operations Manager
Club West Lakes
02.2020 - Current
Kitchen Hand
The Austral Hotel
02.2016 - 01.2019
Unley High School
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