Reilly Stephens
Blackburn,Victoria
Summary
Efficient Duty Manager with extensive experience in workforce planning, coordination, and event operations. Proven ability to support team operations, and deliver outstanding customer service. Skilled in handling challenging requests with friendly and knowledgeable support. Adept at team management, problem-solving, and maintaining a high standard of operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
THE LUME Melbourne
2021.11 - Current
THE LUME Melbourne is a multi-sensory high volume large walk-through art venue
- Assisting the venue manager in daily operations, including creation of roster templates for different event days and opening hours
- Managing casual staff and establishing rapport through creating a safe, presentable, and inspiring environment
- Monitoring and responding to all casual team enquiries through phone calls and emails
- Collaborate and action daily needs with external stakeholders to enhance the business and reputational outcomes for the company
- Overseeing day to day operations of a high volume venue
Football Statistical Analyst
Premier Data
2021.03 - 2022.11
Premier Data is an Australian Rules Football statistics company specialising in providing in depth match day statistics to coaches to improve the standard of professionalism of community football
- Coding AFL statistics for various leagues, creating detailed reports for senior coaches
- Proficient in sports statistic coding software.
Hospitality and Customer Service Attendant
Melbourne Convention and Exhibition Centre (MCEC)
2018.12 - 2022.05
MCEC strives to deliver world-class functions and events for customers of any size or demographic
- Performed team leader roles and trained new staff
- Engaged in 100's of high-class events, ensuring excellent customer service
Education
Bachelor of Exercise and Sports Science - Applied Sports Science / Exercise Physiology
Deakin University
Burwood, VIC2021
Skills
- Strong written and verbal communication skills
- Proficient in managing teams of casual staff members
- Quick learner - particularly IT systems
- Time Management
- Problem solving capabilities
- Organisational skills
- Teamwork and Collaboration
- Highly motivated
- Strong work ethic
- Staff Training and Development
- Team Supervision
Certification
- Working with Children Check
- Responsible Service of Alcohol (RSA), Current Certificate held
- CPR First Aid (HLTAID003), Current First Aid and CPR Certificate
References
References available upon request
Timeline
Duty Manager
THE LUME Melbourne
2021.11 - Current
Football Statistical Analyst
Premier Data
2021.03 - 2022.11
Hospitality and Customer Service Attendant
Melbourne Convention and Exhibition Centre (MCEC)
2018.12 - 2022.05
Bachelor of Exercise and Sports Science - Applied Sports Science / Exercise Physiology
Deakin University
- Working with Children Check
- Responsible Service of Alcohol (RSA), Current Certificate held
- CPR First Aid (HLTAID003), Current First Aid and CPR Certificate
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