Eliza Nagle
Melbourne,VIC
Summary
I am an enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for my audience's and customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I maintain focus and a positive attitude in stressful situations and high-volume environments. I have attained my RSA, and Barista certification.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Staff Member
The LUME Melbourne
Melbourne , VIC
2024.03 - Current
- Greeted guests upon arrival and provided them with event information.
- Gained experience in the retail store, upselling items, selling tickets and using online software to do so successfully.
- Provided customer service support to attendees and answered any questions they had about the event.
- Monitored crowd control throughout the venue and enforced safety protocols when needed.
- Sought guidance from senior team members to resolve issues.
Bar Attendant
The Yarrawonga Hotel
Yarrawonga, VIC
2024.01 - Current
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
Vocal Artist
Self Employed
NSW/VIC
2021.03 - Current
- Collaborated with fellow artists on various exhibitions, resulting in increased exposure and networking opportunities.
- Enhanced audience engagement by incorporating storytelling and emotion into performances.
- Expanded musical skillset by learning various instruments, allowing for greater versatility in song arrangements and performances.
Barista
Jacyees
Yarrawonga, VIC
2023.11 - 2024.03
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Housekeeping
Sebel Yarrawonga
Yarrawonga, VIC
2022.12 - 2023.04
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Work Experience
ALWAYS LIVE
Melbourne, VIC
2022.11 - 2022.11
- Provided support and assistance under guidance of team members in a variety of situations.
- Assisted production team for live TV cross.
- Greeted guests to invitation only event at NGV.
Education
No Degree - Bachelor of Arts: Creative Writing & Media/ Coms
University of Melbourne
Parkville, VIC10.2026
Student
Ballarat Grammar
Ballarat 11.2023
Skills
- Creativity
- Safe Food Handling
- Guest Relations Management
- Dining Area Maintenance
- Customer Service
- Team Collaboration
- Display Setup
- Order Processing
- Money Handling
- Retail Sales
Accomplishments
Invited to sing with Portfairy Folk Festival Small Halls tour (March 2024)
Completed VCE and VET music in year 12 obtaining A+ in both subjects
Received an A+ in year 12 Ceramic Art for both my artwork and portfolio.
Certification
Certificate III in music Industry
Victorian Certificate of Education
RSA
Barista certification
Timeline
Event Staff Member
The LUME Melbourne
2024.03 - Current
Bar Attendant
The Yarrawonga Hotel
2024.01 - Current
Barista
Jacyees
2023.11 - 2024.03
Housekeeping
Sebel Yarrawonga
2022.12 - 2023.04
Work Experience
ALWAYS LIVE
2022.11 - 2022.11
Vocal Artist
Self Employed
2021.03 - Current
No Degree - Bachelor of Arts: Creative Writing & Media/ Coms
University of Melbourne
Student
Ballarat Grammar
Certificate III in music Industry
Victorian Certificate of Education
RSA
Barista certification
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