Reina Dagher
Villawood,NSW
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organised approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
2
2
years of professional experience
Work History
The Artisanal Cafe
Floor Manager
11.2022 - 06.2023
- Wiped, sanitised and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Rashays
Waitress
10.2021 - 11.2022
- Skilled at working independently and collaboratively in an team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Labour Hire Employee
Ushering, Ticket Scanning NRL Games
05.2022 - 09.2022
- Directed ticket holders to seats and facility locations.
- Worked with other staff members to facilitate smooth flow of operations.
- Handled crowd control to maintain order and prevent overcrowding.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Reviewed tickets for authenticity and applicability to particular event.
Education
Bachelor of Engineering (Honours) - Sustainable Engineering
Western Sydney University
Sydney, NSW05.2027
Graduate Certificate -
Westfields Sports High School
Fairfield West, NSW09.2022
Skills
- Fast and Efficient
- Well Presented
- Energetic
- Dedicated
- Customer Service
- Leadership
- Problem Solving
- Time management
- Communication
Interests
- Sport/Fitness
- Fashion
- Music
- Travel
- Technology
Timeline
The Artisanal Cafe
Floor Manager
11.2022 - 06.2023
Labour Hire Employee
Ushering, Ticket Scanning NRL Games
05.2022 - 09.2022
Rashays
Waitress
10.2021 - 11.2022
Bachelor of Engineering (Honours) - Sustainable Engineering
Western Sydney University
Graduate Certificate -
Westfields Sports High School
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