Rekha Gurung
Melbourne,Victoria
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
FOH- front-of-house customer service assistant
Compass Pizza
06.2023 - 05.2024
- Greet and welcome customers warmly as they enter the establishment.
- Escort customers to tables, present menus, and serve food and beverages promptly.
- Answer menu questions and take accurate orders.
- Set up and clean tables before and after service.
- Ensure the accuracy of orders delivered to tables.
- Maintain the cleanliness of the FOH area, including restrooms.
- Communicate effectively for smooth operations and address customer complaints courteously.
- Work closely with other FOH and kitchen staff.
- Promote daily specials and upsell menu items.
- Inform customers about upcoming events and promotions.
- Participate in training sessions and meetings.
- Help train new FOH staff by demonstrating proper techniques.
Branch Head
Samyukta Bhupu Sainik Savings and Credit Cooperative Ltd
01.2021 - 05.2023
- Oversee the daily operations of the branch, ensuring efficiency and effectiveness.
- Manage branch financial activities, including budgeting, forecasting, and reporting.
- Develop and implement strategic plans to meet branch objectives.
- Oversee loan approvals, credit assessments, and risk management.
- Foster strong relationships with members and clients.
- Address and resolve member complaints and issues promptly.
- Identify and pursue opportunities for branch growth and member acquisition.
- Collaborate with other branches and departments to enhance service delivery.
- Conduct regular audits and inspections to ensure adherence to policies.
- Conduct performance evaluations and provide constructive feedback.
- Prepare regular reports on branch performance and activities for senior management.
- Represent the cooperative in community events and activities.
- Build and maintain relationships with local businesses and organizations.
Salon Assistant/Beautician Assistant
Loreal Beauty Parlor
01.2020 - 02.2022
- Assist clients with check-in and appointment scheduling.
- Prepare clients for treatments (e.g., washing hair, removing makeup).
- Answer questions about salon services and products, and ensure client comfort throughout their visit.
- Assist stylists and beauticians with tasks such as mixing hair colour and setting up equipment.
- Hand tools and supplies to stylists during services.
- Clean and sanitize tools and workstations between clients, and keep the salon clean and organized.
- Restock supplies, such as towels, products, and refreshments.
- Assist with product inventory and ordering.
- Process payments and manage the cash register.
- Assist with marketing efforts, such as social media updates and promotions.
- Answer questions about salon services and products
Education
Diploma in Interior Design -
IEC - school of art and fashion
Baag bazar, KathmanduBachelor of Business Administration -
Camad college
Sukhe dhara, KathmanduHigher Education Board -
St Lawrence College
Kathmandu, Nepal01.2010
Skills
- Cash Handling
- Complaint Handling
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Sales and Upselling
- Product and service knowledge
- Stock management
- Retail store support
- Problem Resolution
- Quality Control
- Customer Relations
- Customer Service
Attributes
- Self-motivated and proactive.
- Good teamwork skills and the ability to work collaboratively with a multidisciplinary team.
- Excellent communication skills (verbal and non-verbal) and the ability to establish rapport.
- Proficiency in Microsoft Office and the ability to quickly learn new technologies and databases.
- Cooperative and always willing to learn new things.
- Dedicated to delivering best practices while maintaining the standards of professional conduct.
- Highly professional with core beliefs of punctuality, honesty, and integrity.
- Initiative in providing the best customer service experience.
Word Experiences
- FOH- front-of-house customer service assistant, Compass Pizza, East Brunswick, Melbourne, 06/01/24, 05/01/24
- Branch Head, Samyukta Bhupu Sainik Savings and Credit Cooperative Ltd, Lamjung, Nepal, 01/01/22, 05/01/24
- Salon care Assistant/Beautician, Loreal Beauty Parlor, Kathmandu, Nepal
Work Rights
Unlimited hours
Availability
Full-time, permanent part-time, or casuals during the weekend.
Timeline
FOH- front-of-house customer service assistant
Compass Pizza
06.2023 - 05.2024
Branch Head
Samyukta Bhupu Sainik Savings and Credit Cooperative Ltd
01.2021 - 05.2023
Salon Assistant/Beautician Assistant
Loreal Beauty Parlor
01.2020 - 02.2022
Diploma in Interior Design -
IEC - school of art and fashion
Bachelor of Business Administration -
Camad college
Higher Education Board -
St Lawrence College