Zahraa Sayed
Sydney,Australia
Summary
Dedicated university student pursuing a Bachelor of Arts (Pathway to Secondary Teaching) with five years of experience in hospitality, retail, and customer service. Developed strong communication, organization, and problem-solving skills while leading teams and enhancing customer experiences. Committed to education and professional growth, consistently contributing positively in collaborative environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista | Cashier | Customer Service | Front of House
Baladi Cafe
05.2026 - Current
- Delivered exceptional customer service, enhancing customer satisfaction in a fast-paced café environment.
- Prepare and serve a wide variety of hot and cold beverages to a high standard.
- Operate POS systems and process cash and EFTPOS transactions accurately.
- Prepared food items while ensuring compliance with food safety and hygiene standards, contributing to a safe dining experience.
- Maintain clean, organised, and fully stocked workstations.
- Assist with opening and closing procedures.
- Collaborated with team members to ensure smooth service during peak hours, improving overall efficiency.
Cashier | Cook | Barista | Customer Service | Shift Supervisor
Sugar House Waffles
07.2023 - 05.2026
- Provided friendly, efficient customer service, enhancing customer satisfaction in fast-paced setting.
- Operated cash registers efficiently during peak hours. and processed EFTPOS transactions accurately to ensure smooth transactions.
- Resolved customer enquiries professionally.
- Prepared food and beverages while maintaining high quality standards.
- Upheld cleanliness standards in dining area to enhance customer experience. and food safety standards.
- Supervised team members during busy shifts.
- Supported staff training and delegated tasks to optimize team performance during busy shifts.
- Worked collaboratively to achieve daily operational goals.
Sales Assistant | Cashier | Customer Service
Boutique Nour Al Houda (BNAH)
03.2026 - 04.2026
- Provided tailored customer service to enhance shopping experience.
- Assisted customers with product selection, fittings, and purchases.
- Executed accurate transactions using POS systems, ensuring customer satisfaction.
- Assisted with Ramadan promotions
- Restocked merchandise and unpacked deliveries.
- Supported stocktakes and inventory management to maintain optimal stock levels.
- Maintained store presentation and cleanliness.
Cashier | Cook | Customer Service | Shift Supervisor
Smokin Al's BBQ – Rockdale
07.2021 - 01.2024
- Delivered exceptional customer service, enhancing guest satisfaction in high-volume hospitality environment.
- Managed cash handling and EFTPOS transactions, ensuring accuracy and financial integrity.
- Supervised team members, fostering collaboration and streamlining daily operations.
- Demonstrated leadership by mentoring staff and taking initiative during busy periods.
- Prepared food while maintaining strict hygiene and food safety standards.
- Maintained clean and organised workstations and kitchen equipment.
- Assisted with routine equipment maintenance.
Education
Bachelor of Arts - Pathway to Secondary Teaching
Western Sydney University
07-2026
Higher School Certificate - Year 12
Bass High School
Skills
- Barista Experience
- Point of Sale (POS) Systems
- Cash handling
- Food safety
- Customer Service Excellence
- Customer Engagement
- Retail Sales
- Time Management
- Organizational skills
- Problem Solving
- Adaptability
- Fast Learner
- Microsoft Office Suite
- Communication Skills
- Collaboration skills
- Conflict Resolution
- Product Knowledge
Accomplishments
- Food Safety & Hygiene Knowledge
- Working With Children Check (WWCC) – CurrentWWCC Number: [Insert Number]
- First Aid & CPR (if applicable)
Certification
- Working With Children Check (WWCC) – Current
- WWCC Number: [Insert Number]
- Food Safety & Hygiene Knowledge
- First Aid & CPR (if applicable)
Availability
- Available for weekday, evening, and weekend shifts.
- Flexible around university timetable.
Languages
Arabic
Limited Working
English
Native or Bilingual
Timeline
Barista | Cashier | Customer Service | Front of House
Baladi Cafe
05.2026 - Current
Sales Assistant | Cashier | Customer Service
Boutique Nour Al Houda (BNAH)
03.2026 - 04.2026
Cashier | Cook | Barista | Customer Service | Shift Supervisor
Sugar House Waffles
07.2023 - 05.2026
Cashier | Cook | Customer Service | Shift Supervisor
Smokin Al's BBQ – Rockdale
07.2021 - 01.2024
Higher School Certificate - Year 12
Bass High School
Bachelor of Arts - Pathway to Secondary Teaching
Western Sydney University