Remi Steen
BOX HILL NORTH,VIC
Summary
Versatile and reliable, demonstrated through experience in customer service roles from Cashier/Kitchen Hand at Sunny Degrees, to Swim and Water Safety Instructor at Healthways Recreation Centre. I pride myself in demonstrating strong multitasking skills and creative thinking skills, consistently meeting employer expectations with a proactive and friendly attitude. My customer service approach has consistently focused on customer satisfaction, empathy and problem-solving throughout all roles, especially when confronting tricky situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Swim Instructor
Healthways Recreation Centre
10.2023 - 10.2024
- Taught daily swim instruction to students varying in ages and skill levels, with a focus on safety.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Contributed to the management and progress of students in a swim school with over 3000 students
Cleaner
Greythorn Early Childhood Centre
11.2023 - 01.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Utilized strong time management skills to independently juggle dishwashing and laundry tasks in a limited time environment.
Cashier/Store Hand
Sunny Degrees/Home Pantry
08.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions.
- Built relationships with customers to encourage repeat business.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Hair Salon Assistant
Gigi Instyle
04.2022 - 08.2022
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles by shampooing and conditioning prior.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Handled opening/closing the store, as well as laundry and refilling stock of hair products.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
Education
High School Diploma -
Koonung Secondary College
Mont Albert, VIC10-2024
Skills
- Reliability and punctuality
- Patience and empathy
- Child supervision
- Creative thinking
Certification
SISSS00112 Swimming And Water Safety Teacher
HLTAID009 Provide Cardiopulmonary Resuscitation
Working With Children's Check
*References available upon request
Timeline
Cleaner
Greythorn Early Childhood Centre
11.2023 - 01.2024
Swim Instructor
Healthways Recreation Centre
10.2023 - 10.2024
Cashier/Store Hand
Sunny Degrees/Home Pantry
08.2022 - 11.2023
Hair Salon Assistant
Gigi Instyle
04.2022 - 08.2022
High School Diploma -
Koonung Secondary College
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