Remonda Choubassi
Shellharbour
Summary
Dynamic leader with a proven track record at multiple Hospitality businesses, with a strong focus on enhancing customer satisfaction and streamlining operations. Expert in staff training and development, coupled with a passion for customer service, led to significant improvements in service delivery and repeat business. Skilled in inventory control and fostering positive guest relations, consistently achieving operational excellence.
Overview
10
10
years of professional experience
Work History
Hospitality Manager
Rehals Devine Indian Restaurant
Shellharbour, NSW
05.2022 - 02.2024
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Maintained consistent positive customer feedback.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Cafe Owner
The Gozleme Co Shellharbour
Shellharbour, NSW
07.2017 - 07.2022
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Mentored and trained employees to improve performance and encourage professional growth.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Implemented inventory management systems to minimize waste and optimize stock levels.
- Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
- Boosted cafe sales with creative marketing strategies and promotional events.
- Optimized staffing levels during peak hours to maximize revenue while minimizing labor costs.
- Increased repeat business from customers by offering loyalty programs and personalized incentives based on purchase history data analysis.
- Successfully navigated challenges such as seasonal fluctuations in business by adjusting operational strategies accordingly.
- Streamlined operations for efficiency through effective staff training and scheduling.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Restaurant Manager
Le Wrap
Shellharbour, NSW And Wollongong NSW
06.2014 - 06.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Certificate - Responsible Service of Gaming (RSG)
OTEN
Sydney, NSW08.2023
Certificate III - Hospitality
OTEN
Sydney, NSWCertificate III - Tourism
OTEN
Sydney, NSWCertificate - Responsible Service of Alcohol (RSA)
OTEN
Sydney, NSW08.2023
Graduate Certificate - Food Safety Supivisor
OTEN
Sydney, NSW01.2017
Certificate III - Retail Skin Care And Beauty
TAFE New South Wales
Wollongong, NSW11.2015
Skills
- Employee Scheduling
- Staff Training and Development
- Health and safety compliance
- Guest Relations Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Food Service Background
- Kitchen equipment operation and maintenance
- Catering Coordination
- Customer Service
Languages
English
Arabic
Timeline
Hospitality Manager
Rehals Devine Indian Restaurant
05.2022 - 02.2024
Cafe Owner
The Gozleme Co Shellharbour
07.2017 - 07.2022
Restaurant Manager
Le Wrap
06.2014 - 06.2017
Certificate - Responsible Service of Gaming (RSG)
OTEN
Certificate III - Hospitality
OTEN
Certificate III - Tourism
OTEN
Certificate - Responsible Service of Alcohol (RSA)
OTEN
Graduate Certificate - Food Safety Supivisor
OTEN
Certificate III - Retail Skin Care And Beauty
TAFE New South Wales