REMY HUYNH
Melbourne,VIC
Summary
Customer Service with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Received an average 85% customer satisfaction rating to date. Bilingual in English and Vietnamese.
Overview
2
2
years of professional experience
Work History
Customer Service
Batman Bakery
Melbourne, VIC
01.2024 - Current
- Warmly welcome 40-50 customers per shift, providing prompt customer service with a friendly and professional attitude.
- Managed cash and credit card transactions accurately, reconciling payments at the end of each shift.
- Supported the opening and closing of each shift demonstrating leadership and punctuality.
- Maintained an organized, clean, professional work space and waiting area.
- Listened, diagnosed, and resolved technical issues guiding users through step-by-sep solutions.
- Handled and resolved customer complaints, earning the store a 95% customer satisfaction rate overall.
Coffee Barista
BB'S DINER
Perth, WA
05.2023 - 09.2023
- Memorized over 50 menu items to create customized beverages for 200+ customers a day.
- Happily fulfilled customer orders including hot and cold drinks, seasonal offerings, and over 30 food items.
- Provided friendly customer service, all while remaining calm during periods of high volume.
- Meticulously managed the cashflow operations totalling $1,000 - $4,000 per shift.
- Optimized workflow by maintaining a clean and organized work space.
Education
Van Hien High School
Vietnam05-2021
Skills
- Customer Service
- Customer Relations
- Knowledge of products and services
- Communication
- Time management
- Health & Safety Training
- Teamwork
- Making coffee baverages
- Cash Handling
- Active listening
Timeline
Customer Service
Batman Bakery
01.2024 - Current
Coffee Barista
BB'S DINER
05.2023 - 09.2023
Van Hien High School
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