Renae Bachiller
Hawthorne,Australia
Summary
Dedicated medical secretary and administrative assistant with a proven track record in managing front office operations, patient scheduling, and record-keeping within healthcare environments. Enhanced patient satisfaction through effective communication and exceptional organizational skills, achieving significant reductions in waiting times. Demonstrated adaptability and a strong work ethic while supporting clinical staff with streamlined workflows and maintaining confidentiality of patient information. Committed to taking on new challenges to further improve operational efficiency and patient care.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Aurora Women's Health
Woolloongabba, QLD
07.2024 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Switchboard Operator/Team Leader
ICON Cancer Care
South Brisbane, QLD
02.2021 - 06.2024
- Created and maintained company phone directory with current extensions and staff information
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Sent weekly on call rosters via company telecommunication service for Doctors and Sites
- Managed over 80-100 plus calls per day
- Maintained records of employee performance reviews.
- Recruited and trained new employees to meet job requirements.
- Implemented new processes and procedures as needed.
Customer Call Centre Representative
INBOUND, Concentrix
Brisbane, QLD
02.2020 - 07.2021
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Explained key information regarding products and services to customers to encourage informed decision-making
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
Sift Supervisor / Barista
Hudson Café
Brisbane City, QLD
11.2019 - 02.2020
- Worked at both George Street, Brisbane City / International Airport
- Maintain money management for our store to ensure all register safes, deposits, and change orders are completed within a timely manner
- Completed opening and closing duties to facilitate business operations
Outbound Sales Call Center Agent
Telecommunications Service Australia(TSA) Telstra
Brisbane, QLD
08.2018 - 03.2019
Retail Sales Assistant
Vivid Store
Mount Gravatt, QLD
11.2016 - 01.2018
Barista
Muffin Break / Café, Barista
Fortitude Valley, Queensland
01.2015 - 02.2016
Shift Supervisor / Barista
Pie Face Bakery / Café, Barista
Fortitude Valley, Queensland
11.2013 - 10.2015
Fast Food Server
Hungry Jacks
Annerley, QLD
08.2010 - 01.2013
Education
High School Diploma -
Our Lady's College
Annerley, QLD12.2012
Skills
- Medical billing
- Team leadership
- Call management
- Records maintenance
- Appointment scheduling
- Administrative support
References
Available upon request
Timeline
Medical Receptionist
Aurora Women's Health
07.2024 - Current
Switchboard Operator/Team Leader
ICON Cancer Care
02.2021 - 06.2024
Customer Call Centre Representative
INBOUND, Concentrix
02.2020 - 07.2021
Sift Supervisor / Barista
Hudson Café
11.2019 - 02.2020
Outbound Sales Call Center Agent
Telecommunications Service Australia(TSA) Telstra
08.2018 - 03.2019
Retail Sales Assistant
Vivid Store
11.2016 - 01.2018
Barista
Muffin Break / Café, Barista
01.2015 - 02.2016
Shift Supervisor / Barista
Pie Face Bakery / Café, Barista
11.2013 - 10.2015
Fast Food Server
Hungry Jacks
08.2010 - 01.2013
High School Diploma -
Our Lady's College
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