Renae Barnes
Ballina,NSW
Summary
Highly Valued Team Member known for high productivity and efficient task completion.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
27
27
years of professional experience
Work History
Hospitality Team Member
Bake My Life Artisan Bakery
Ballina, NSW
09.2024 - Current
- Developed and implemented protocols to enhance operational efficiency.
- Complied with all health and safety regulations while performing job duties.
- Built and maintained productive relationships with employees.
- Operated cash registers to process payments for goods and services.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Hospitality Team Member
Ballina Coast High School
Ballina, NSW
04.2024 - Current
- Assisted in the plating and presentation of food for service.
- Helped in receiving and organizing food delivery supplies.
- Ensured compliance with portion sizes, quality standards, and kitchen rules.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared workstations with ingredients and tools to increase efficiency.
- Greeted customers and provided friendly customer service.
- Built and maintained productive relationships with employees.
Aged Care Worker
Private
Ballina, NSW
03.2023 - 12.2024
- Improve clients outlook on life and daily living through compassionate care.
- Drove client to attend doctor appointments.
- Help with light housekeeping tasks such as laundry, vacuuming and house cleaning.
- Report any changes in health or behaviour to nursing staff members promptly.
- Provide client with emotional support and companionship and improved quality of life.
- Collaborate with family members to ensure that all client needs were met.
- Provide companionship and emotional support to elderly client.
Practice Manager
Ballina Veterinary Hospital
Ballina , NSW
09.1997 - 01.2023
- Created and implemented policies and procedures for effective practice management.
- Resolved customer and client issues in a timely manner while maintaining a high level of professionalism.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Recruited, hired and trained new nursing and reception staff.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, invoicing, banking, staffing, surgery.
- Provided leadership and guidance to the Veterinary team in order to meet goals and objectives.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed routine maintenance and repair.
- Prioritized and organized tasks to efficiently accomplish goals and tasks.
Education
High School Diploma -
Ballina High School
Ballina 09-1996
Skills
- Reliability and punctuality
- Compassionate and Empathetic
- Exceptional customer service focus
- Initiative and Self-motivation
- Strong teamwork
- Hardworking, fast learning and efficient
- Excellent communication skills
Timeline
Hospitality Team Member
Bake My Life Artisan Bakery
09.2024 - Current
Hospitality Team Member
Ballina Coast High School
04.2024 - Current
Aged Care Worker
Private
03.2023 - 12.2024
Practice Manager
Ballina Veterinary Hospital
09.1997 - 01.2023
High School Diploma -
Ballina High School