Renae Petrysen
Cessnock,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Fast Track Case Manager
EML Employers Mutual
02.2022 - Current
- Resolved Problems, Improved operations and provided exceptional service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Maintained accurate documentation in compliance with company policies.
Administrative Assistant
NSW Health
Cessnock
08.2010 - 12.2021
- Organized office files and maintained document management systems for efficient retrieval.
- Coordinated meetings and scheduled appointments for healthcare professionals and staff.
- Assisted in preparing reports and presentations for internal and external stakeholders.
- Supported administrative processes by updating patient records and filing essential documents.
- Collaborated with team members to streamline office procedures and improve workflow efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Lambton High School
Certificate III Business Administration
Northnet
Skills
- Multitasking Abilities
- Flexible and adaptable
- Organizational skills
- Interpersonal communication
- Problem resolution
- Friendly, positive attitude
References
References available upon request.
Timeline
Fast Track Case Manager
EML Employers Mutual
02.2022 - Current
Administrative Assistant
NSW Health
08.2010 - 12.2021
Lambton High School
Certificate III Business Administration
Northnet