Rena Lou Barbon
Mernda,Australia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced Customer Service Representative with five years of experience working in busy, fast-paced call centre. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Veteran Educator offering seven years of English instruction experience. Excellent communication, relationship-building and organizational skills. Strong command of online learning management systems, with skill in developing engaging curriculum to foster student engagement and comprehension.
Versed in lesson-planning and implementation of innovative instruction resources.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Online English Tutor/ Teacher (HOME BASED)
Bibo Global Opportunity Inc. – Online Teaching Service
04.2016 - Current
- Teaches English language to ESL learners mostly Asian races and other countries in all age groups, levels and professions
- Teaches international adults and children learners to develop and maintain their fluency with the language and be able to have the confidence in speaking and writing
- Teaching with flexibility in time scheduling aligns with students’ location.
Substitute Teacher 1
Dona Carmen Denia National High School
01.2016 - 02.2016
- Taught Technology and Livelihood Education subject (TLE) to junior and senior high school students using manual instructions and lectures
- Taught hands-on practice and application to students in line with the subjects’ expertise such as baking, computer basic operation, electricity and the like
- Computed grades and completed paper works for 6 class sections for a specific grading period.
Customer Service Specialist (Western Union Account) ( Inbound Call Center Specialist )
VXI Holdings Inc.
10.2012 - 12.2015
- Handled customers from Asia Pacific countries (customers and shop agents) for sending/receiving money through website or store outlets with money transfer compliance strictly followed
- Assessed customers from USA, Canada, Mexico, Europe and Ireland for money transfer sending/receiving through telephone, website or store outlets
- Insured customer identity is secured and helped prevent fraud
- Validated customer's identity
- Assured that Anti-Money Laundry law is followed.
Customer Service Representative (Office Depot Account) ( Inbound Call Center Specialist )
Support Save Solutions Incorporated
08.2011 - 08.2012
- Handled business direct retail customers (commercial service division) and enterprise contract accounts consumers (business service division) for ordering and services
- Secured the businesses with Office Depot were taking care of in terms of policies and procedures, retail and contract pricing, billing and payments, and others
- Assured comprehensive and accurate updates for products and services in one call resolution.
- Helped large volume of customers calls every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative for Experian Consumer Direct/Retention Account ( Inbound Call Center Specialist )
AEGIS People Support
01.2011 - 06.2011
- Convinced customer professionally to retain membership with credit report account
- Handled “cancellation calls”, and kept the membership with proper procedures
- Provided accurate procedures for online credit reports and credit score orders
- Assistance to contact credit bureaus for credit freeze and fraud cases.
Business Entrepreneur/ Proprietor/Sales Management and Representative
RTW Boutique (Family Business)
10.2005 - 12.2010
- Handled customers for merchandise options for overall customer service assistance
- Verification of new stocks for proper pricing, and merchandise maintenance
- Assisted in financial management functions including budget control, sales analysis, cashier management and sales tax payments
- Ensured proper merchandise display and store enhancement, inventory control and vendor relations
- Assisted other family members’/owners for new sales ladies hiring, training, supervision and evaluation.
Assistant Section Head (Intimate Section)
Victoria Plaza Department Store
06.2005 - 10.2005
- Supervised sales ladies and promo ladies under Intimate section (ladies underwear department) including their sales report and orders, merchandise handling, follow-up methods on sales technique
- Generated sales report, inventory and order of stocks including the return merchandise
- Assisted in the development of the new policies and procedures including the assistance of the training of new sales ladies and promo representatives.
Assistant Aid (Financial Services Department)
GSIS-Davao City
03.2004 - 05.2004
- Provided support to the finance team, ensuring all loans services objectives followed
- Responsible for check payments processing
- Responsible for documents safe keeping of the entire finance department
- Handled public relations issues like customer complaints.
Education
Bachelor of Science - Secondary Education
University of South-eastern Philippines
Davao City Philippines02.2014
Bachelor of Science - Public Administration
University of South-eastern Philippines
Davao City Philippines04.2005
Skills
- Excellent English language teaching skills for ESL students in all grades, professions and skill levels
- Excellent English communication skills both in listening, response and writing
- Excellent to provide prompt resolution for immediate response for one call resolution in inbound call centre operation
- Customer service skills in retail store sales and operations, competent in overseeing store operations
- Flexibility and adaptability, can do multi- tasking and strong ability in time management and setting priorities
- Reading Coursework
- Language Skills
- Lesson Planning
- Digital Literacy
- Computer Literacy
- Class Lectures
Accomplishments
- English as Second Language Tutor for 7 years.
- Managed junior and high school classroom students for Technology and Livelihood Education subject for (2016).
- Expertise in customer service for Inbound call handling in call centre industry for 5 years.
- Expertise in customer service and retail store sales and operations management.
Education And Achievements
Licensure Examination for Teacher (LET) Passer (November 2014),
Bachelor of Science in Secondary Education (Major in Technology and Livelihood Education) Davao City, Philippines (2013-2014),
Deans List ( 2002-2003)
Bachelor of Science in Public Administration, University of South-eastern Philippines College of Development Management (Davao City, Philippines) (2001-2005)
With Honors - Dona Carmen Denia National High School (Davao City, Philippines) (1997-2001)
Seventh Honorable Mention - Santa Clara Elementary School (Davao City, Philippines) (1991-1997)
Personal Information
- Age: 40 years old
- Date of Birth: 05/16/83
- Nationality: Filipino
Certification
- License - Professional Teacher (Secondary Education Major in Home Economics and Livelihood Education)
- Certificate of Attendance and Training in Child Protection ( by SJL Consulting, April 16, 2023)
Timeline
Online English Tutor/ Teacher (HOME BASED)
Bibo Global Opportunity Inc. – Online Teaching Service
04.2016 - Current
Substitute Teacher 1
Dona Carmen Denia National High School
01.2016 - 02.2016
Customer Service Specialist (Western Union Account) ( Inbound Call Center Specialist )
VXI Holdings Inc.
10.2012 - 12.2015
Customer Service Representative (Office Depot Account) ( Inbound Call Center Specialist )
Support Save Solutions Incorporated
08.2011 - 08.2012
Customer Service Representative for Experian Consumer Direct/Retention Account ( Inbound Call Center Specialist )
AEGIS People Support
01.2011 - 06.2011
Business Entrepreneur/ Proprietor/Sales Management and Representative
RTW Boutique (Family Business)
10.2005 - 12.2010
Assistant Section Head (Intimate Section)
Victoria Plaza Department Store
06.2005 - 10.2005
Assistant Aid (Financial Services Department)
GSIS-Davao City
03.2004 - 05.2004
Bachelor of Science - Secondary Education
University of South-eastern Philippines
Bachelor of Science - Public Administration
University of South-eastern Philippines
- License - Professional Teacher (Secondary Education Major in Home Economics and Livelihood Education)
- Certificate of Attendance and Training in Child Protection ( by SJL Consulting, April 16, 2023)
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