Renbee Mendoza Castillo
Binangonan, Rizal
Summary
Experienced in consistently delivering exceptional results and driving business growth, collaborating with cross-functional teams to develop and execute strategic initiatives that optimize operational efficiency and enhance customer satisfaction. Proven track record of successfully managing projects from inception to completion, ensuring on-time delivery within budget constraints. Strength lies in leveraging strong analytical and problem-solving skills to identify opportunities for process improvement, ultimately driving organizational success.
Overview
11
11
years of professional experience
Work History
Waitress
Royal Caribbean Cruises Ltd
1050 CARIBBEAN WAY MIAMI FLORIDA 33132-2096 USA
08.2025 - Current
- Provided exceptional customer service, enhancing guest experiences and satisfaction levels.
- Coordinated food and beverage orders, ensuring timely delivery in high-volume settings.
- Trained new staff on operational procedures and service standards to maintain quality.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities in fast-paced environment.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waiter
Magsaysay Maritime Corporation
Manila
04.2018 - Current
- Coordinated high customer traffic to ensure timely and efficient service
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Optimized methods for maintaining high cleanliness levels in facilities.
- Addressed recipient grievances to satisfaction.
- Achieved consistent satisfaction ratings by addressing unique guest needs promptly.
Waiter/Receptionist
Mr Rockefeller
Makati
03.2015 - 03.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons
Education
Bachelor of Science - Tourism
ICCT Colleges Inc
Cainta, Rizal, Philippines03.2014
Secondary - High School
Angono National High School
Angono, Rizal, Philippines03.2010
Secondary - High School
Porfirio G. Comia Memorial National High School
Naujan, Oriental Mindoro, Philippines01.2008
Primary - Elementary
Barcenaga Central School
Naujan, Oriental Mindoro, Philippines01.2006
Skills
- Food station setup
- Guest relations management
- Upselling techniques
- Menu presentation
- Order accuracy
- Guest relations
- Wine service
- Item promotion
- Dining area maintenance
- Hospitality service expertise
Languages
English
Italian
Spanish
French
Personal Information
Title: Waiter
Timeline
Waitress
Royal Caribbean Cruises Ltd
08.2025 - Current
Waiter
Magsaysay Maritime Corporation
04.2018 - Current
Waiter/Receptionist
Mr Rockefeller
03.2015 - 03.2017
Bachelor of Science - Tourism
ICCT Colleges Inc
Secondary - High School
Angono National High School
Secondary - High School
Porfirio G. Comia Memorial National High School
Primary - Elementary
Barcenaga Central School