Renee Cameron
Gladstone
Summary
Dedicated cleaning supervisor with extensive experience in hotel and commercial cleaning operations. Known for attention to detail, effective problem-solving, and strong customer relationship management. Committed to enhancing guest experiences through exceptional service and operational excellence.
Overview
20
20
years of professional experience
Work History
Hotel & Accommodation Cleaning Supervisor
The Queens Hotel
Gladstone
07.2025 - Current
- Led cleaning staff to maintain hotel standards, directly contributing to heightened guest satisfaction.
- Inspected rooms and public areas to ensure cleanliness and proper maintenance.
- Managed daily schedules for cleaning personnel to optimize efficiency.
- Trained new team members on cleaning protocols and safety measures.
- Collaborated with departments to address guest issues, ensuring timely resolutions and improved guest experiences.
- Addressed customer complaints efficiently, enhancing overall guest satisfaction and loyalty.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Conducted regular staff meetings to discuss performance and expectations.
- Monitored inventory of cleaning supplies and placed orders.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Provided guidance and support to team members when needed or requested.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Filled in for reception and guest services during staff shortages to maintain operations.
Cleaner
Kookaburra Creek Kindergarten
Gladstone
06.2023 - 07.2025
- Maintained cleanliness in classrooms and play areas to support safe learning environments.
- Sanitized toys and equipment to ensure child safety.
- Cleaned bathrooms, including toilets, sinks, and floors, ensuring hygiene standards.
- Disinfected high-touch surfaces such as doorknobs, light switches, and computers.
- Followed safety guidelines while handling cleaning agents and equipment daily.
- Conducted regular inspections to identify cleaning priorities across facilities.
- Organized cleaning supplies for efficient workflow during shifts.
- Restocked essential supplies in restrooms to maintain hygiene standards. like soap and paper towels in restrooms.
Owner/Operator
Kickback Cleaning & Maintenance
Gladstone
09.2018 - 06.2025
- Managed daily operations for residential and commercial cleaning services.
- Scheduled appointments and coordinated service delivery with clients.
- Oversaw quality control checks to uphold consistent service standards.
- Handled customer inquiries and resolved service-related issues promptly.
- Developed strong customer relationships to enhance satisfaction and retention.
- Maintained inventory of cleaning supplies and equipment for operational efficiency.
- Ensured compliance with local laws, regulations, policies, and procedures.
- Monitored financial performance weekly to ensure fiscal responsibility.
Shop Assistant
Millmerran News
Millmerran
01.2007 - 12.2010
- Assisted customers with inquiries and product selections to improve overall shopping satisfaction.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Promoted special offers and new products to increase customer awareness and drive sales.
- Collaborated with team members to enhance customer service practices, resulting in a more cohesive team approach.
- Maintained cleanliness and organization of retail displays for optimal presentation.
- Performed cleaning tasks daily to maintain store hygiene. to uphold a tidy store environment.
- Answered phone inquiries regarding store hours, product availability, and pricing.
Education
High School Diploma -
Millmerran State High School
Millmerran, QLD11-1996
Skills
- Housekeeping
- Inventory management
- Customer relationship management
- Customer service-focused
- Attention to detail
- Time management
- Problem solving
- Fast-paced environment
Timeline
Hotel & Accommodation Cleaning Supervisor
The Queens Hotel
07.2025 - Current
Cleaner
Kookaburra Creek Kindergarten
06.2023 - 07.2025
Owner/Operator
Kickback Cleaning & Maintenance
09.2018 - 06.2025
Shop Assistant
Millmerran News
01.2007 - 12.2010
High School Diploma -
Millmerran State High School