Renee Cross
MELBOURNE,VIC
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
20
20
years of professional experience
Work History
Store Manager
Woolworths
Melton , Vic
02.2020 - 05.2026
- Managed daily operations to align store functions with company policies.
- Oversaw inventory management to maintain optimal stock levels and minimize stockouts.
- Trained, mentored, and evaluated team members for improved performance.
- Implemented customer service strategies that improved customer satisfaction and shopping experience.
- Monitored sales trends and adjusted merchandising strategies accordingly.
- Conducted regular store audits to ensure compliance with safety standards.
- Fostered a positive work environment through effective communication and teamwork.
Store Manager
Coles
Darwin , NT
06.2017 - 06.2019
- Managed daily operations to ensure compliance with company policies, fostering a disciplined work environment.
- Oversaw inventory management to maintain optimal stock levels, supporting uninterrupted sales.
- Trained and mentored team members, evaluating performance to enhance overall team effectiveness.
Project Manager
Coles
Melbourne , Vic
01.2014 - 06.2017
- Led cross-functional teams to execute project plans effectively.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Coordinated project timelines and resources to ensure alignment.
- Managed stakeholder communications to maintain project transparency.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Facilitated regular team meetings to track progress and address challenges.
- Oversaw budget allocations to ensure proper resource utilization.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Mentored junior team members in project management best practices.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Built and established strong partnerships with teams, vendors and contractors.
State Planning Manager
Coles
Melbourne , Vic
04.2011 - 01.2014
- Led team of planners managing projects in NSW and Vic, developing control plans aligned with refurbishment sign-off requirements.
- Led project initiatives that enhanced customer experience across all store locations, resulting in increased customer satisfaction.
- Coordinated cross-functional teams to improve operational efficiency and effectiveness in project delivery.
- Analyzed market trends to inform product assortment and placement decisions.
Visual Presentation Lead
Coles
Melbourne , Vic
03.2006 - 05.2011
- Managed outsourcing teams for effective implementation of Renewal plans and planograms.
- Created staging plans and coordinated fixture ordering to implement Renewal plans
- Contributed innovative ideas and solutions that improved team collaboration and project outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Completed day-to-day duties accurately and efficiently.
Education
Box Forest Secondary
Glenroy , VicSkills
- Inventory management
- Sales analysis
- Visual merchandising
- Employee training
- Team leadership
- Customer service
Timeline
Store Manager
Woolworths
02.2020 - 05.2026
Store Manager
Coles
06.2017 - 06.2019
Project Manager
Coles
01.2014 - 06.2017
State Planning Manager
Coles
04.2011 - 01.2014
Visual Presentation Lead
Coles
03.2006 - 05.2011
Box Forest Secondary