RENEE EL-HAJJAR
Sydney,Australia
Summary
I am seeking employment to enhance my customer service skills and gain further experience within a dynamic organisation to build my future and employment prospects. I enjoy working as a team or on my own, and I will benefit from growth within the retail industry. I am eager to learn and complete tasks that are assigned to me. I have had experience working with the public and enjoy the interaction and satisfaction of these roles.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
Seed Heritage
09.2024 - Current
- Acted as a key resource for customers seeking guidance on complex product features or specifications, instilling confidence in their purchase decisions and driving satisfaction rates up.
- Satisfying customers, taking time to listen and understand what they are looking for with the aim of providing recommendations that suit their needs.
- Passion in delivering exceptional customer service.
- Strong and passionate seller, able to work in a fast paced environment.
- Fostered long lasting relationships with clients through attentive follow up communications after purchases were made.
- Maintained a friendly and professional relationship with customers. Understanding targets and retail policies.
- Opening and closing the store. POS cash handling experience. Genuine love and understanding of the brand, excellent team player enjoying working with the team and can respond well in ever changing environment.
- Proven ability to provide excellent customer service, including responding to customer inquiries and resolving customer complaints.
Retail Sales Assistant
Lovisa Jewellery and Accessories
02.2022 - 04.2022
- Assist with sales operations, helping the sales team and cleaning up the store.
- Customer Services, good sales person, Cash handling, open and closing of store, ensuring premises are kept clean and tidy and stock is organised to a high standard and accessible for customers.
- Have a positive team environment, ability to motivate and influence the team I work with everyday.
- Opening and closing the store. POS cash handling experience. Genuine love and understanding of the brand, excellent team player enjoying working with the team and can respond well in ever changing environment.
- Passion for working with the team to deliver great results.
- Understanding all in store retail operations, policy and procedures.
Retail Sales Assistant
Skechers
08.2022 - 07.2024
- welcoming customers, identifying the needs of the customer, keeping records, making suggestions, stocking shelves, keeping the premises clean, preventing thefts and window displaying the latest collection of shoes
- Helping customers find the right pair of shoes that match both their needs and style while also fitting comfortably
- Greeting customers, find out what they are looking for, and do my best to deliver the right fit
- Achieving a high sales performance
- Understanding all in store retail operations, policy and procedures
- Have a positive team environment, ability to motivate and influence the team I work with everyday
- Working on the shop floor, ability to problem solve and think on my feet in a busy environment
- Achieving weekly, monthly and yearly sales targets
- Have a solid experience to driving amazing customer service
Retail Sales Assistant
YD Australia
08.2022 - 11.2022
- Customer service, working on the sales floor providing assistance directly to customers
- Greeting customers who enter the store, opening and closing the store
- Managing the cash register, point of sale system and helping customers find what they need in the store
- Asking customers if they need help with their sizes and fitting
- Achieving a high sales performance
- Greet and interact with all customers and provide assistance
- Appreciation for fashion and products
- Have a solid experience to driving amazing customer service
Fashion Sales Associate
French Connection
11.2022 - 12.2022
- Highly motivated sales associate with extensive customer service and sales experience
- Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market
- Stocking and replenishing
- Problem solving skills
- Product and service sales
- Building relationships with customers, exceed sales targets and exceptional customer service
- Greeting customers, Helping customers find what they want
Education
Pathology course -
LTT Sydney
PARRAMATTAHigh school certificate -
WARANARA SCHOOL
MARRICKVILLE01.2018
Skills
- Customer service
- Communication skills
- High volume sales
- Passionate seller
- Customer relationship
- Problem solving
- Teamwork
- Empathy for customers
- Time management
- Customer satisfaction
- POS
- Sales targets
- Commercial awareness
- Team player
- Cash handling
- Sales experience
Experience
- Providing exceptional customer service to deliver a consistently positive customer experience
- 3 years experience within the Retail Industry
- Excellent communication skills and personal presentation
- Strong ability to work in a fast-paced, high volume sales environment
- Team player
- Customer relationship
- Focus on customer service
- Improve customer satisfaction metrics
- Exceeding sales targets
- Commercial awareness
- Working as a team
- Drive sales and ensure that sales are exceeded
References
Assistant Store Manager, Isabella Ayrout, 0409 725 821
Qualifications
Aviation Security Identification Card (ASIC)
Timeline
Retail Sales Assistant
Seed Heritage
09.2024 - Current
Fashion Sales Associate
French Connection
11.2022 - 12.2022
Retail Sales Assistant
Skechers
08.2022 - 07.2024
Retail Sales Assistant
YD Australia
08.2022 - 11.2022
Retail Sales Assistant
Lovisa Jewellery and Accessories
02.2022 - 04.2022
Pathology course -
LTT Sydney
High school certificate -
WARANARA SCHOOL
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