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Renee Formosa
Summary
Retail- sales assistant - Commercial cleaner
Over 15 years experience in the customer service industry
Possesses impeccable written and verbal communication skills and
excellent interpersonal skills.
Experience in the cleaning and housekeeping industry, Commercial
cleaning, Housekeeping experience.
Proven track record of punctuality, polite and approachable her demeanor
is firm in addition to authority.
Is able to follow detailed and complex instructions.
Professional attitude and demonstrate emotional control in extreme
circumstances.
Always alert and aware of the surroundings.
A high level of motivation, self discipline and conduct.
Overview
25
25
years of professional experience
Work History
Sales Assistant
Johnny Big
Essendon, VIC
07.2022 - Current
- General cleaning duties of store.
- Cash handling - POS knowledge.
- Merchandising experience.
- Meeting KPIs and budgets.
- Knowledge of big sizes from XL and up.
Security Officer
Wilson Security
Victoria, VIC
08.2020 - 08.2022
- Customer service duties at the main entrance for COVID-19.
- Dealing with complaints and conflict situations.
- Main entrance and emergency - night shift and day shift work.
- Watching patients and attending to their needs as a security officer.
- General customer service experience.
- Restraining patients.
- Booking cars in permit zones.
- Use of WVARS.
- Programming access cards.
- Gallagher control systems.
- Replying and responding to emails.
Security Officer
Millennium Hitec Security
Epping, VIC
01.2020 - 01.2020
- Conduct extensive foot patrols.
- Customer service.
- Dealing with customer complaints.
- First aid.
- Report writing.
- Dealing with theft.
- Risk identification, incident response, issues resolution.
- Control room operations including monitoring screens and CCTV.
- Team leading skills.
Security Officer
Dome Security
Watergardens, VIC
08.2019 - 01.2020
- Extensive foot patrols.
- Customer service.
- Dealing with complaints.
- First aid.
- Reports writing.
- Dealing with theft.
- Experience with hands-on and hands-off.
- Team leading skills.
Retail Security Guard
Shield Security
Robina, QLD
10.2018 - 03.2019
- Retail security guard.
- Helping customers.
- Customer service.
Commercial Cleaner
Millennium Services Group
Gold Coast, QLD
11.2017 - 03.2019
- General cleaning duties.
- Customer service.
- Detailing toilets.
- Domestic cleaning.
- Cleaning front of house.
Houseman
Hilton Double Tree
Melbourne, VIC
11.2017 - 12.2017
- Making beds.
- Cleaning rooms.
- Attending to patrons' needs.
- Houseman duties.
- Afternoon shift.
Commercial Cleaner
Millennium Services Group
Werribee, VIC
07.2016 - 09.2017
- Domestic cleaning.
- Cleaning food courts.
- Detailing toilets.
- General cleaning duties.
- Knowledge of OH&S in the cleaning industry.
Customer Service
Hungry Jacks
, VIC
01.2007 - 12.2008
Customer Service
McDonald's
, VIC
01.2005 - 12.2007
Customer Service
Red Rooster
, VIC
01.2003 - 12.2004
Customer Service
KFC
, VIC
01.2001 - 12.2003
Education
RSA -
online express training
01.2018
Certificate two and partial Certificate three - security operations & crowd control
Ram training services
01.2018
Cert 3 - Cleaning Services
SWC Training
01.2017
Certificate I - Food Handling
Hospitality Training Australia
01.2015
Timeline
Sales Assistant
Johnny Big
07.2022 - Current
Security Officer
Wilson Security
08.2020 - 08.2022
Security Officer
Millennium Hitec Security
01.2020 - 01.2020
Security Officer
Dome Security
08.2019 - 01.2020
Retail Security Guard
Shield Security
10.2018 - 03.2019
Commercial Cleaner
Millennium Services Group
11.2017 - 03.2019
Houseman
Hilton Double Tree
11.2017 - 12.2017
Commercial Cleaner
Millennium Services Group
07.2016 - 09.2017
Customer Service
Hungry Jacks
01.2007 - 12.2008
Customer Service
McDonald's
01.2005 - 12.2007
Customer Service
Red Rooster
01.2003 - 12.2004
Customer Service
KFC
01.2001 - 12.2003
RSA -
online express training
Certificate two and partial Certificate three - security operations & crowd control
Ram training services
Cert 3 - Cleaning Services
SWC Training
Certificate I - Food Handling
Hospitality Training Australia