Renee Glazebrook
Tweed Heads West ,NSW
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Also able to meet company expectations to achieve my KPI’s is a must for me and monthly budgets .
I am Highly motivated and keen for a new Adventure
Overview
15
15
years of professional experience
Work History
Manager
Rivers Aust
Tweed Heads
01.2010 - Current
- Implemented quality control measures to uphold company
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Directed recruitment, hiring, and training of new staff members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
Swim Instructor
Get wet swimming
Murwillumbah
01.2016 - 01.2018
- Assessed needs of participants and developed class exercises to address expectations.
- Participated in staff training sessions to continually improve teaching and safety skills.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Resolved conflicts between swimmers while maintaining a professional demeanor.
- Enforced safety rules and procedures to minimize injuries.
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Led aquatic fitness classes, promoting health and wellness through water-based exercise.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
- Wiped down exercise mats, weights and equipment prior to and after use.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Prepared and maintained accurate records of student attendance, progress, and certifications.
- Coached and encouraged participants during exercises and routines.
- Assessed swimming skill levels for each student and placed accordingly depending on results.
- Instructed participants on water safety rules and regulations.
- Set up equipment and weights for use by class participants.
Education
High School Diploma -
Murwillumbah High School
Murwillumbah 08-1999
Skills
- Marketing
- Team leadership
- Stakeholder management
- Product management
- Excellent customer service
- Out standing Merchandising
- Following Company Expectations
- Loyal
- Committed
- Outstanding communication skills
Timeline
Swim Instructor
Get wet swimming
01.2016 - 01.2018
Manager
Rivers Aust
01.2010 - Current
High School Diploma -
Murwillumbah High School