Renee Lancaster
McKellar,Australia
Summary
Office support specialist with extensive experience in high-volume environments. Demonstrated expertise in clerical and operational support, managing supplies, and meeting project requirements. Recognized for improving internal communication and document management efficiency. Proven ability to handle customer needs effectively while maintaining accurate records and organized schedules.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Officer
Riverside Christian College
Maryborough, QLD
07.2024 - 12.2024
- Executed data entry tasks for financial transactions in accounting system.
- Proofread emails and documentation to ensure accuracy.
- Directed customer inquiries to relevant department personnel.
- Organized filing systems for confidential documents and reports.
- Maintained front desk operations to create positive first impressions.
- Fostered strong working relationships with staff and management.
- Ensured compliance with organizational policies regarding administrative operations.
- Managed daily office operations, including inventory of office supplies.
Administrative Officer
A.C.T Education
Canberra, A.C.T
01.2023 - 07.2023
- Sorted and distributed mail, letters, and packages for efficient communication.
- Performed data entry of financial transactions into company accounting systems.
- Collected data and inputted information into spreadsheets for budget preparation.
- Proofread emails and documents to ensure clarity and correctness.
- Directed customer inquiries to appropriate departmental personnel for resolution.
- Generated daily reports to assist senior leadership in decision-making processes.
- Organized and maintained filing systems for confidential documents and correspondence.
- Managed front desk operations to create welcoming first impressions.
Medical Administrator
Capital Urology
07.2021 - 12.2022
- Planned and supervised all medical services, ensuring high-quality patient care.
- Monitored and updated patient health records for accuracy and compliance.
- Coordinated with doctors, nurses, and healthcare professionals across public and private hospitals.
- Maintained internal medical database, ensuring timely updates on medical files and bookings.
- Logged imaging and pathology reports to support patient treatment plans.
- Handled incoming calls, directing callers to appropriate departments efficiently.
- Created new patient accounts in electronic health record system, enhancing data management.
- Compiled monthly financial reports for office manager review, ensuring financial accuracy.
Senior Medical Administrator
Canberra Urology
03.2019 - 07.2021
- Coordinated patient care by managing procedure bookings within hospital system and maintaining medical database.
- Oversaw billing and receipting processes to ensure accurate account management.
- Managed medical services while ensuring high levels of personal care for patients.
- Assisted in preparation for medical procedures and provided post-operative care support.
- Supervised staff and directed operations to enhance overall healthcare delivery.
- Acted as liaison for patient care, facilitating communication among healthcare providers.
Education
Cert IV - Hairdressing
CIT
01.2002
High School -
Melba High School
01.1997
Skills
- Data entry and database management
- Financial reporting and analysis
- Document and office administration
- Customer service and communication
- Regulatory compliance and quality assurance
- Attention to detail and critical thinking
- Workflow organization and clerical support
- Senior leadership assistance and staff management
- Confidentiality and professional etiquette
Personal Information
Date of Birth: 12/02/82
References
- Loretta Memham, 0419 010 478, Practice Manager, Capital Urology
- Elizabeth Read, 0404 350 235, Registered Nurse, NCPH
Licence
C Class ACT License
Digital Experience
- Microsoft Office – Word, Outlook, Excel, Teams
- Shexie – Practice Management Software
- Genie – Practice Management Software
- VoIP – Digital Telecommunications
Certification
- A.C.T WWVP Compliance License
Timeline
Administrative Officer
Riverside Christian College
07.2024 - 12.2024
Administrative Officer
A.C.T Education
01.2023 - 07.2023
Medical Administrator
Capital Urology
07.2021 - 12.2022
Senior Medical Administrator
Canberra Urology
03.2019 - 07.2021
Cert IV - Hairdressing
CIT
High School -
Melba High School
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