Renee Laucirica

+ Front of House, looking after customers and creating good customer rapport.

+ Handling telephones

+ Processing sales

• Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
• Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
• Enhanced client relationships through excellent customer service and effective communication skills.
• Increased salon revenue by upselling additional services and retail products to clients.
• Processed payments, entering sales in register for prompt customer service.
• Handled stocking and cleaning of both therapeutic workspaces and front office.